Sheena Jennings
Summerville,SC
Summary
Experienced professional with 20+ years in the automotive and heavy-duty truck parts industry. Proven expertise in inventory management, team leadership, customer relations, and sales optimization. Consistently build strong relationships with independent and fleet customers, ensuring operational efficiency and delivering exceptional service. Authorized to work for any US employer. Ready to bring expertise and dedication to a new opportunity in this industry.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Parts Sales Manager
Carolina International Trucks
03.2023 - Current
- As parts manager at Carolina International Trucks, I oversee a team of11 employees and manage essential operations, including inventory control, payroll, and expense management
- I ensure the company's vehicles remain in optimal operating condition, monitor parts sales and overrides, and foster strong relationships with both independent and fleet customers
- Additionally, I handle customer relation issues to maintain a high standard of service and satisfaction
Parts Manager
JN Automotive Group Porsche/Volvo
02.2022 - 03.2024
- As a member of JN AUTO Group, a prominent multi-brand car dealership corporation, I began my career as a parts advisor at Porsche
- During my tenure, the company acquired the Volvo dealership, and my dedication and performance led to a promotion to parts sales manager at Volvo
- In this leadership role, I successfully managed a team of employees, oversaw inventory control to maintain optimal stocking levels, and provided exceptional service to shop customers, wholesale clients, and over-the-counter customers, ensuring their auto parts needs were met efficiently and accurately
Parts Counter Person
Carquest Pacific
08.2017 - 02.2022
- During my tenure at Carquest, I successfully managed a diverse set of responsibilities, including providing exceptional service to both walk-in and commercial customers with their auto parts and shop supply needs
- My role involved accurately looking up, ordering, and invoicing auto parts for specific vehicles, ensuring efficient and reliable support to meet customer demands
- Additionally, I took on the role of representative for outdoor power equipment parts, such as smart carts and mowers, as part of Carquest’s partnership with Stens
- In this capacity, I managed inventory, offered specialized expertise, and provided tailored solutions to customers requiring outdoor equipment parts
PARTS ADVISOR
ALL AMERICAN CHEVROLET
07.2014 - 01.2016
- As a parts advisor, I provided dedicated support to both front counter customers and back counter technicians, ensuring they had the parts needed for efficient vehicle repairs
- My responsibilities also included participating in inventory control to maintain stock accuracy and handling deliveries to meet customer demands
Parts Sales Manager
AUTOZONE
09.2003 - 06.2014
- I began my career at AutoZone as a customer service sales representative, where my motivation, quick learning, critical thinking, and initiative led to a rapid transition into a leadership role
- As a parts sales manager, I assisted customers with their auto parts needs, performed minor installations such as headlight bulbs and batteries, managed inventory, and ensured accurate cash balancing
- Recognized as a model employee, I was selected to become the Foundations Class Trainer, responsible for training all new hires in my area and setting them up for success
Education
Midlands Technical College
West Columbia, SCSpartanburg Methodist College
Spartanburg, SCSkills
- Operational efficiency
- Warehouse management
- Task delegation
- Sales reporting
- Goal setting
- Stock control
Certification
ASE Parts Specialist Certification
Additional Information
- STRONG PROBLEM SOLVING SKILLS WITH A PROVEN TRACK RECORD OF SUCCESS
- EXTENSIVE MANAGEMENT EXPERIENCE IN THE AUTOMOTIVE DEALERSHIP, HEAVY DUTY TRUCK DEALERSHIP and RETAIL ENVIRONMENT
- ADEPT AT IDENTIFYING PARTS AND UNDERSTANDING THE FUNCTIONS OF BASIC COMPONENT SYSTEMS
- PROFICIENT WITH CDK & EXCEDE DMS SYSTEMS USED IN MOST DEALERSHIPS.
- EXPERTISE IN INVENTORY MANAGEMENT TO ENSURE OPERATIONAL EFFICIENCY
- STRONG LEADERSHIP ABILITIES, INCLUDING NEW HIRE TRAINING FOR A MAJOR AUTO PARTS COMPANY
Timeline
Parts Sales Manager
Carolina International Trucks
03.2023 - Current
Parts Manager
JN Automotive Group Porsche/Volvo
02.2022 - 03.2024
Parts Counter Person
Carquest Pacific
08.2017 - 02.2022
PARTS ADVISOR
ALL AMERICAN CHEVROLET
07.2014 - 01.2016
Parts Sales Manager
AUTOZONE
09.2003 - 06.2014
Midlands Technical College
Spartanburg Methodist College
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