Sheena Killen
Piedmont
Summary
Passionate and energetic business professional with 18 years of experience, including Design, Manufacturing, Supply Chain, and Sales. My desire for learning is seen through my extensive experience. I am a collaborative leader and critical thinker who excels in problem solving. With my commitment to building trust, leading by example, and delivering results, I am able to drive operational excellence internally and externally with our customers.
Overview
18
18
years of professional experience
Work History
Quality of Service Manager
Michelin Tire
12.2022 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving problems promptly, maintaining open lines of communication, and ensuring high-quality service.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Sales Quality of Service
Michelin Tire
02.2022 - 12.2022
- Increased customer value and organizational efficiency for the customer-facing supply chain process in collaboration with the Sales organization to meet business objectives.
- Collaborated with customers to find gaps in demand and forecasted needs in order to provide the best service level.
- Championed innovative solutions to address customer needs, leading to increased product offerings and revenue streams.
- Cultivated partnerships with key stakeholders within the organization, enhancing alignment between business units for maximum operational efficiency.
Sales Operations Planning (SOP) Leader
Michelin Tire
07.2021 - 02.2022
- Led the S&OP Process in the North American Region for the Commercial Truck business
- Developed a tactical sales plan for the business based on forecasted demand and supply from the Supply Review
- Collaborated with Supply Chain, Marketing, and Sales to identify risks and opportunities for the business
- Evaluated Inventory levels on a consistent basis while developing action plans to mitigate risks
Motorsports Supply Chain Manager
Michelin Tire
01.2019 - 07.2021
- Developed strong customer relationships by ensuring timely delivery of race tires while maintaining high-quality standards.
- Oversaw demand planning, purchasing, and logistics.
- Managed logistics functions including shipping coordination and customs compliance
- Enhanced inventory accuracy with the implementation of a robust cycle counting program.
- Reduced lead times for product deliveries through effective supplier management and communication strategies.
Supply Chain Replacement Market Coordinator
Michelin Tire
10.2016 - 01.2019
- Collaborated with Sales and Supply Chain to adjust demand forecasts within the Operational window
- Analyzed data trends to implement changes in Industrial needs
- Supported Sales in business decisions to prioritize specific needs
Supply Planner
Michelin Tire
11.2014 - 10.2016
- Optimized inventory levels by implementing efficient supply planning strategies.
- Collaborated with Industry and Sales to develop supply plans, ensuring adequate stock levels to meet customer needs.
- Analyzed historical sales data to identify trends and anticipate future demand fluctuations accurately when creating supply plans.
- Supported new product launches by coordinating with various stakeholders involved in the development process ensuring timely availability of necessary components.
New Tireline Responsible
Michelin Tire
11.2010 - 10.2014
- Represented Supply Chain of mold manufacturing for the development of new product launches
- Collaborated with counterparts in Europe and Asia to ensure a seamless process for producing molds to support a new tireline launch
- Led project teams to develop better mold solutions for manufacturing tires
Tire Mold Designer
Michelin Tire
10.2006 - 10.2010
- Analyzed tire designs to develop the molds needed to produce the tire
- Collaborated with industry and design to address pain points in manufacturing
- Mentored junior designers, fostering a collaborative and supportive team environment.
Education
Bachelor of Science - Mechanical Engineering
Clemson University
Clemson, SC12.2003
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Cross-Functional Teamwork
- Operations Management
- Customer Relationship Management (CRM)
Timeline
Quality of Service Manager
Michelin Tire
12.2022 - Current
Sales Quality of Service
Michelin Tire
02.2022 - 12.2022
Sales Operations Planning (SOP) Leader
Michelin Tire
07.2021 - 02.2022
Motorsports Supply Chain Manager
Michelin Tire
01.2019 - 07.2021
Supply Chain Replacement Market Coordinator
Michelin Tire
10.2016 - 01.2019
Supply Planner
Michelin Tire
11.2014 - 10.2016
New Tireline Responsible
Michelin Tire
11.2010 - 10.2014
Tire Mold Designer
Michelin Tire
10.2006 - 10.2010
Bachelor of Science - Mechanical Engineering
Clemson University
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