Sheila Garvin
WALTERBORO,SC
Summary
Dynamic and detail-oriented Records Access Clerk at New York State, skilled in database management and information gathering. Proven ability to enhance customer service through timely information retrieval and effective communication. Successfully maintained organized filing systems and streamlined office operations, contributing to improved efficiency and accuracy in document management.
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
17
17
years of professional experience
Work History
Division of Human Rights Records Access Clerk
New York State
03.2007 - 09.2023
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Processed incoming and outgoing mail and packages according to established procedures.
- Utilized office management software to record and track customer information.
- Compiled and analyzed data to produce reports.
- Assisted with onboarding of new employees.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Purchased and maintained office supplies.
- Created and maintained detailed records of all office activities.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Edited and proofread documents for accuracy and completeness.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Experienced with Pont of Sale consistent with it's purpose.
- Coordinated and scheduled meetings and appointments.
- Informed and supported business leaders through consistent communication and administrative support duties.
Education
High School Diploma -
Hunter College High School
New York, NYAssociate of Science -
Borough of Manhattan Community College
New York, NYBachelor of Science -
LaGuardia Community College
Long Island City, NYSkills
- Information gathering
- Database management skills
- Timely information retrieval
- Customer service certification
Timeline
Division of Human Rights Records Access Clerk
New York State
03.2007 - 09.2023
High School Diploma -
Hunter College High School
Associate of Science -
Borough of Manhattan Community College
Bachelor of Science -
LaGuardia Community College
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