Sheila Webb

• Assisted in the development of comprehensive project plans for Loss Mitigation loan population in Mergers, Acquisitions and Loan Sales, setting realistic timelines and milestones.
• Contributed to successful project outcomes by providing accurate forecasts and risk assessments.
• Determined root cause of problems and issues to implement courses of action required to implement solutions.
• Tracked ongoing project advancement towards predefined milestones, reducing instances of missed deadlines by 100%.

• Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
• Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
• Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
• Improved business processes by analyzing current practices and recommending optimization strategies.

Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.

• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.