Years of professional experience
SHELBY DUNSCOMB, MSML-ODD, LSSGB, CSM
Charleston
Summary
Dynamic operations leader with a proven track record of driving data-driven decision-making and delivering actionable insights to empower senior leadership and executives. Combines transformational and servant leadership styles to inspire teams, foster collaboration, and cultivate a culture of continuous improvement. Adept at leveraging advanced analytics and reporting tools to translate complex data into strategic opportunities that enhance organizational performance and drive business growth. Dedicated to aligning operational initiatives with long-term objectives to deliver measurable results and sustainable success. Eager to leverage these strengths and experiences to support and advance organizational objectives, ensuring both operational success and long-term growth.
Overview
15
15
4
4
Certifications
Work History
Revenue Operations Manager
World Education Services
10.2024 - Current
- Directed a team of 6 data analysts to deliver strategic reporting and insights using Snowflake, Tableau, and various enterprise platforms, ensuring data accuracy and actionable outcomes.
- Acted as Executive Sponsor for divisional projects, fostering successful partnerships with vendors to streamline operations and optimize project outcomes.
- Implemented robust metrics and KPIs to monitor business performance, providing executives with timely insights to inform strategy.
Operations Manager
World Education Services
03.2022 - 10.2024
- Drove operational excellence across COO Division departments (Product, Production, Sales, Client Success, Marketing, Customer Solutions, Technology, Transformation) by leading key projects, removing bottlenecks, and aligning priorities, significantly contributing to growth.
- Managed a team including 2 Senior Operations Coordinators.
- Successfully recruited and hired 100+ employees, wrote 200+ job descriptions for the Transformation Program, and have developed an onboarding program optimal for new hires to thrive in a remote-first environment.
- Spearheaded strategic initiatives and business development efforts by developing business cases, improving operational efficiencies and processes, and establishing effective execution workstreams within an organization of over 300 members.
- Oversaw the quarterly and annual strategic planning process, including managing KPIs and OKRs, removing obstacles, and ensuring clear communication of updates throughout the COO Division.
Program Manager
University of Nevada-Las Vegas
03.2019 - 08.2021
- Prepared and managed the annual budget, providing accurate and timely financial reports to the executive team and Board of Directors valued at $7.5M+.
- Increased program student enrollment by 40% during tenure through effective marketing, program development, and successful fundraising.
- Organized 3 major events each year to connect students with industry professionals and successfully raised over $70K in scholarships for department students.
- Provided direct supervision to Administrative Assistant and Data Analyst, fostering their growth.
Executive Administrative Assistant
University of Nevada-Las Vegas
09.2018 - 03.2019
- Managed and ensured accurate records of financial operation budgets worth of $500K+.
- Directed and led a team of 24 individual contributors to achieve desired outcomes, as well as provided supervision to diverse teams, contractors, and vendors, overseeing resource management, document handling, risk mitigation, and budget administration.
- Ensured significant reductions in delivery times, SLAs, and departmental supply shortages by executing efficient process workflow for faculty and staff supply ordering.
Administrative Assistant
Purdue University
01.2016 - 07.2018
- Delivered professional guidance to (300+) graduate students on policy requirements at Purdue University’s Graduate School.
- Conducted thorough assessments of graduation qualifications for students in graduate and professional degree programs, certifying their degrees upon completion.
- Reduced turnaround times and bolstered efficiency; built and rolled-out standardized process protocols for receiving and processing graduate applications.
- Ensured seamless transition and augmented operational effectiveness by steering integration of new technology partner, SLATE to enhance graduate admissions and records management.
- Supervised 3 student assistants
Eligibility Specialist - Team Lead
Xerox
09.2013 - 01.2016
Lead Member Service Representative
Purdue Federal Credit Union
01.2010 - 09.2013
Education
Master of Science - Management & Leadership, Org Design & Development
Purdue University Global
West Lafayette, IN10.2020
Bachelor of Science - Business Management
Indiana Wesleyan University
Marion, IN04.2018
Skills
- Communication and Stakeholder Engagement
- Data Analysis and Decision Making
- Cross-Functional Collaboration
- Process Improvement
- Project and Program Management
- Leadership and Team Management
- Strategic Planning
- Adaptability and Resilience
- Change Management
- Vendor Management
Certification
- Certified Lean Six Sigma Green Belt — Six Sigma Global Institute
- Certified Scrum Master — Scrum Alliance
- Certificate of Achievement for Project Management — Purdue University
- Certificate of Achievement for Management Essentials — Harvard Business School
Timeline
Revenue Operations Manager
World Education Services
10.2024 - Current
Operations Manager
World Education Services
03.2022 - 10.2024
Program Manager
University of Nevada-Las Vegas
03.2019 - 08.2021
Executive Administrative Assistant
University of Nevada-Las Vegas
09.2018 - 03.2019
Administrative Assistant
Purdue University
01.2016 - 07.2018
Eligibility Specialist - Team Lead
Xerox
09.2013 - 01.2016
Lead Member Service Representative
Purdue Federal Credit Union
01.2010 - 09.2013
Bachelor of Science - Business Management
Indiana Wesleyan University
- Certified Lean Six Sigma Green Belt — Six Sigma Global Institute
- Certified Scrum Master — Scrum Alliance
- Certificate of Achievement for Project Management — Purdue University
- Certificate of Achievement for Management Essentials — Harvard Business School
Master of Science - Management & Leadership, Org Design & Development
Purdue University Global
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