Shelby Strickland
Ladson
Overview
7
7
years of professional experience
Work History
CSR
Aucera
Charleston sc
08.2024 - 07.2025
- Assisted customers with inquiries to enhance satisfaction and loyalty.
- Resolved issues efficiently using company policies and procedures.
- Maintained accurate records of customer interactions for quality assurance.
- Collaborated with team members to improve service delivery processes.
- Provided training and support to new staff on customer service protocols.
- Utilized CRM software to track customer feedback and follow-ups.
- Managed multiple tasks simultaneously while providing excellent customer service experience.
- Handled customer inquiries and complaints in a timely manner.
- Identified customer needs and provided appropriate solutions.
Customer Service Representative
meduit atrium health care
Charlotte
06.2023 - 05.2024
- Answering over 100 calls per day
- Microsoft Excel
- types over 80 words per minute
- 15 years in customer service
- multiple screens and systems
Customer Service Representative
Teleperformance
Kileen
10.2020 - 01.2023
- Answering over 100 calls per day
- Microsoft Excel
- types over 80 words per minute
- 15 years in customer service
- multiple screens and systems
Customer Service Representative
SYKES
Kingstree
02.2018 - 10.2021
- Answering over 100 calls per day
- Microsoft Excel
- types over 80 words per minute
- 15 years in customer service
- multiple screens and systems
Education
High School Diploma -
Hanahan High School
Hanahan, SC06-2010
Skills
- Appointment Scheduling
- Account updating
- Information Security
- Paperwork Processing
- Complaint resolution
- Scheduling
- Call Management
- Data Collection
- Data Entry
- Inbound and Outbound Calling
- Consultative Sales
- Product Knowledge
- Delivery Scheduling
- Order Fulfillment
- Receiving support
- Escalation management
- Customer consulting
- Technical Support
- Microsoft Excel
- Documentation
- Customer Service
- Spreadsheets
- Service Upselling
- Customer Relationship Management (CRM)
Timeline
CSR
Aucera
08.2024 - 07.2025
Customer Service Representative
meduit atrium health care
06.2023 - 05.2024
Customer Service Representative
Teleperformance
10.2020 - 01.2023
Customer Service Representative
SYKES
02.2018 - 10.2021
High School Diploma -
Hanahan High School