Shelina Prince
4358 Queen Chapel Rd. Dalzell,SC
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
15
15
years of professional experience
Work History
Caregiver, Special Needs
Morning Sun
07.2021 - Current
- Prepared meals and snacks and fed clients.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Enhanced the quality of life for special needs individuals by providing personalized care and attention.
- Assisted clients in achieving their daily goals by offering physical support and emotional encouragement.
- Maintained detailed records of clients'' progress towards personal goals, sharing updates regularly with families and healthcare teams.
- Arranged transportation and accompanied patients to doctors' offices and errands.
- Provided compassionate care for special needs clients, ensuring their comfort and dignity at all times.
Insurance Tracking Agent
Assurant Specialty Property
03.2023 - 01.2025
- Developed customized reports for clients, presenting relevant tracking data in an easily digestible format.
- Reduced response times for critical incidents by optimizing tracking protocols and communication channels.
- Assisted in the development of proprietary tracking software, contributing to its overall effectiveness and reliability.
- Provided exceptional customer service through clear communication, quick responses to inquiries, and proactive problem-solving measures.
- Handled day-to-day inbound calls. Assist over 3 major different mortgage clients a day with tracking mortgage insurance for homeowners.
Financial Customer Service Representative
Sitel
03.2022 - 02.2023
- Provide comprehensive support during account opening processes, ensuring a seamless transition for new customers joining the bank.
- Enhance customer satisfaction by addressing and resolving complex inquiries in a timely manner.
- Assist customers in navigating online resources, guiding them toward self-service options when appropriate for quicker resolution times.
- Conduct thorough research on customer inquiries, providing comprehensive answers that addressed all aspects of the issue at hand.
Healthcare Customer Service Representative
Sumter County DSN Board
09.2017 - 03.2022
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
- Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
Logistics Customer Service Representative
INVISTA
09.2013 - 09.2017
- Streamlined order processing for faster delivery times through efficient communication with clients and warehouse staff.
- Maintained strong relationships with key clients through proactive communication regarding order updates and potential delays.
- Contributed to reducing product returns by providing clear instructions for proper packaging and handling of shipments to customers.
- Implemented new tracking systems that increased visibility into shipment status, resulting in fewer lost packages and improved customer satisfaction.
Account Manager
SYKES
09.2011 - 09.2013
- Collaborated with cross-functional teams to develop strategic plans for improving overall customer experience.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Evaluated customers' potential needs to make appropriate recommendations.
Retail Sales Associate Cashier
Sally Beauty
03.2010 - 06.2011
- Helped customers complete purchases, locate items, and join reward programs.
- Handled high volume transactions during peak periods without compromising service quality or accuracy.
- Operated POS terminals and cash drawer balancing.
- Demonstrated adaptability by working various roles as needed including cashiering, stocking shelves, or assisting in the fitting room area.
- Increased customer satisfaction by providing exceptional service and addressing shopper inquiries.
- Managed returns and exchanges, resolving customer issues promptly and professionally.
- Upheld store appearance standards by restocking merchandise quickly and neatly organizing shelves/displays while also performing routine cleaning duties.
- Conducted efficient cash handling processes, minimizing discrepancies and ensuring accurate financial records.
Education
High School Diploma -
Sumter High School
Sumter, Sc06-2010
Skills
- Skilled in digital tools and technologies
- Strong organizational skills
- Time Management
- Process documentation
- Experience with CRM applications
- Financial transaction management
- Experienced with Salesforce platform
- Proficient in Microsoft Office
- Call metrics
- Effective typing speed of 65 wpm
- Team collaboration
- Medication administration
- Intellectual disability awareness
- Patient care techniques
Timeline
Insurance Tracking Agent
Assurant Specialty Property
03.2023 - 01.2025
Financial Customer Service Representative
Sitel
03.2022 - 02.2023
Caregiver, Special Needs
Morning Sun
07.2021 - Current
Healthcare Customer Service Representative
Sumter County DSN Board
09.2017 - 03.2022
Logistics Customer Service Representative
INVISTA
09.2013 - 09.2017
Account Manager
SYKES
09.2011 - 09.2013
Retail Sales Associate Cashier
Sally Beauty
03.2010 - 06.2011
High School Diploma -
Sumter High School
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