Shena Freeman
Greer
Summary
Responsible Process Operator with excellent troubleshooting skills coupled with more than 5 years of experience. Highly effective meeting safety requirements and work operational safety compliance. Known for efficiency and above-standard work ethic. Skilled Production Worker offering 7 years of experience in warehouse and manufacturing environments. Focused on being productive and safety-minded at all times. Accomplished Welder with 5 years in MIG and TIG welding with fabrication experience. Prioritizes simultaneous projects and met tight production deadlines. Excellent design skills with accuracy and precision in measuring and constructing welding projects. Effective at completing welding jobs efficiently to produce high-quality work. Familiar with reading and interpreting blueprints, completing basic mathematical calculations and communicating effectively with team members.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Quality Control Lead
General Electric Company
09.2023 - Current
- Collaborated with production teams to address and resolve identified issues, reducing overall rejection rates.
- Championed continuous improvement initiatives aimed at optimizing efficiency within the quality control department.
- Established clear communication channels between departments to facilitate timely resolution of quality concerns.
- Streamlined workflow by identifying inefficiencies within the quality control process, resulting in faster product release times.
- Improved product quality by implementing and maintaining stringent inspection processes.
- Reduced waste by conducting root cause analysis on defective products and implementing corrective actions.
- Examined products for imperfections and defects.
- Trained other workers in inspection and testing procedures.
- Followed safety protocols while handling hazardous materials.
Welder
Control Solutions Inc
08.2022 - 06.2023
- Welded in flat, horizontal, vertical and overhead positions.
- Clamped, held, tack-welded, heat-bent and bolted component parts to achieve required configurations and positions.
- Fabricated shop parts directly from blueprints.
- Inspected welds and checked critical measurements to meet specifications.
Process Operator
General Electric Company
03.2019 - Current
- Assembled products according to changing daily work orders and specific customer needs for 3 years.
- Inspected products and machines to maintain quality and efficiency.
- Made sure that products were produced on time and are of good quality.
- Inspected finished products for quality and adherence to customer specifications.
- Maintained organized work area by cleaning and removing hazards.
- Reported to shift supervisor on production status, problems and deviations.
- Efficiently operated all equipment and machinery according to manufacturer instructions.
Welder
construction
03.2018 - 05.2018
- Worked shut down for Duke Energy power plant for 4 months
- Used MIG gun arc to melt and deposit metal from electrode to workpieces.
- Removed excess slag with arc-cutting, grinding and using other equipment.
- Chipped away debris and thick crusts of rust, slag and other materials to ready surfaces for welding.
- Used appropriate safety measures and encouraged other team members to do same in effort to avoid job site injuries.
Resource MFG
06.2018 - 02.2018
- Welder & Quality Control, Make different parts for different companies like Honda and John Deere
- Check quality of bumpers and do any finishing work that needed to be done.
Customer service rep
Talent Bridge
10.2017 - 12.2017
- Benefits verification specialist for 6 months
- Verified benefits for customers through different health insurance companies.
- Recorded account information to open new customer accounts.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Welder
Great Dane
09.2015 - 05.2017
- Built semi truck trailers for 2 years
- Weld aluminum, stainless steel, and regular metal
- Worked under trailer in 5th wheel, built rear frames for trailer, put on hubcaps, grease, and brakes
Customer Service Rep
Wireless One Management
11.2014 - 10.2015
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Updated account information to maintain customer records.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Recommended products to customers, thoroughly explaining details.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
customer service rep
Ibex Global
08.2014 - 11.2014
- Answer phones and troubleshoot iOS devices
Customer Service Rep
Alorica
05.2014 - 08.2014
- Answer the phone and answer any questions that the customer may have about their bill, plans, etc
Assembly line worker
Nordson
08.2012 - 08.2013
- Assembled commercial glue guns and different parts that was sent to different vendors like pepsi, snapple, Starbucks, etc for 2 years.
Food Preparer
Sam’s Club
06.2023 - Current
- Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.
- Guaranteed customer satisfaction by quickly delivering orders.
- Transferred supplies and equipment between storage and work areas to support food preparation.
- Measured, mixed, and cooked ingredients following directions and nutritional restrictions.
Education
Bachelor of Science - Welding
Greenville Technical College
Greenville, SC05.2022
Degree - Computer Science
Virginia State University
Petersburg, VA05.2008
High School Diploma -
Metter High School
Metter, GA08.2007
Skills
- Crane certified, read blueprints, operate plasma cutter, various tools
- Customer service experience
- Samsung specialist
- Courteous with Strong Service Mindset
- Issue and Complaint Resolution
- Power Tools Operation
- Tig welding
- Flux core welding
- Quality controls
- Attention to Detail
- Stainless Steel Metal Welding
- Overhead Welding Position
Certification
- Certified welder, Greenville Tech - 1 1/2 years
Timeline
Quality Control Lead
General Electric Company
09.2023 - Current
Food Preparer
Sam’s Club
06.2023 - Current
Welder
Control Solutions Inc
08.2022 - 06.2023
Process Operator
General Electric Company
03.2019 - Current
Resource MFG
06.2018 - 02.2018
Welder
construction
03.2018 - 05.2018
Customer service rep
Talent Bridge
10.2017 - 12.2017
Welder
Great Dane
09.2015 - 05.2017
Customer Service Rep
Wireless One Management
11.2014 - 10.2015
customer service rep
Ibex Global
08.2014 - 11.2014
Customer Service Rep
Alorica
05.2014 - 08.2014
Assembly line worker
Nordson
08.2012 - 08.2013
Bachelor of Science - Welding
Greenville Technical College
Degree - Computer Science
Virginia State University
High School Diploma -
Metter High School
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