Sheneika R. Holman
Orangeburg,SC
Summary
Encouraging manager and analytical problem-solver with leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Assistant Operational Manager
Nephron Pharmaceuticals
03.2022 - Current
- Supervised operations team to support operational excellence.
- Improve operational quality and team efficiency.
- Train supervisors on how to collaborate on daily job tasks and achieve targets.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and improve areas of weakness.
- Trained new employees on proper protocols and standard operational procedure.
- Developed systems and procedures to improve operational quality and team efficiency
- Developed and maintain operational guidelines for staff
- Manage over 20 employees
- Supervised operations team to support operational excellence
- Taught employees how to collaborate on daily job tasks and achieve service targets
- Trained new employees on proper protocols and customer service standards
- Assisted in recruiting, hiring and training of team members
- Scheduled employees for shifts, taking into account employee strengths
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits
- Observed each employee's individual strengths and initiated areas to improve weakness
- Reported issues to higher management with great detail
- Hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization
Sterile Filling Supervisor
Nephron Pharmaceuticals
08.2021 - 03.2022
- Supervise over 15 employees in operations department
- Coordinate with operations management and human resources for employee performance appraisals, rewards and discipline
- Address shift complaints and resolve issues by coordinating with operations management
- Monitor employee attendance and break/lunch times
- Reprimand as necessary per company policy
- Communicate with production planning on issues related to delays or stoppages
- Assist with investigations related to non-conformance /Incident related or CAPA
- Established and maintained effective communication with all supporting departments.
- Train pharmacy interns and newly hired pharmacy technicians.
Sterile Filling Assistant Supervisor
Nephron Pharmaceuticals Corporationn
06.2020 - 08.2021
- Assist supervisor/ manager with process operations, execute regular production updates
- Learn and utilize all relevant software/technology for compounding operations
- Constantly meets and exceeds established productivity and quality standards
- Thrives in fast paced environment
- Completed yearly evaluations, set realistic goals and determined pay raises.
- Managed records and documentation for payroll, inventory control and workflow.
- Coordinated with day shift supervisor to balance staffing as workloads changed.
- Revised work practices to improve efficiency, boost quality and meet production goals.
- Ability to think one step ahead, quality focused
- Performs all other duties as assigned or apparent.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Evaluated employee performance and coached and trained to improve weak areas.
- Worked with management team to implement proper division of responsibilities.
- Submitted documentation and reports to upper management.
Sterile Compounding Technician
Nephron Pharmaceuticals
06.2018 - 06.2020
- Prepare clean rooms for compounding activities
- Sanitize and inspect materials
- Perform sterile compounding operations consistent with established protocols, procedures, and cGMP requirements
- Receive and order sterile compounding supplies and production components
- Assist in inventory control and stocking of supplies
- Assist with clean room cleaning and maintenance as appropriate or required
- Maintain proper documentation of all compounding activities consistent with established GDP policies and procedures
- Assist with writing and review of operational procedures as appropriate
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and quality.
IV /Compounding Technician
Carolina Healthcare System
08.2016 - 06.2018
- Processes charges and credits for medications and adjusts patient account
- Monitors for drug shortages and problems, inventories medications and supplies, assesses inventory par levels, assembles and sends wholesale orders and verifies orders
- Counted, measured and compounded medications following standard procedures.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locate items.
Sterile Compounding Technician
Stanley Specialty Pharmacy
08.2014 - 08.2016
- Maintained drug inventory levels by ordering necessary medications and supplies and verifying deliveries against purchase orders
- Accurately recorded compounded products and prepared appropriate labels
- Prepared compounding and sterile logs
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Entered and processed patients' prescriptions into internal system.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Resolved third-party billing, computer system and customer service issues.
- Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.
Dispensing Supervisor
United Pharmacy Services
01.2010 - 08.2014
- Managed department by scheduling and workflow operations of department of 15 people
- Enforced proper pharmacy and general safety procedures and standards, including department cleanliness
- Monitor all drug preparation and distribution activities within pharmacy
- Increased efficiency of operations without compromising patient care
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives, and communication goals.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
Compounding Supervisor
Irmo Family Pharmacy
10.2007 - 10.2009
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts
- Evaluated staff performance and provided coaching to address inefficiencies
Pharmacy Technician
Kmart Pharmacy
08.2006 - 10.2008
- Precisely processed third party prescriptions and managed adjudication review
- Collected co-payments or full payments from customers.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Correctly priced and filed prescriptions after they were filled
- Verified accuracy and completeness of information on prescription and refill requests
- Verified patient data and billing information
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
Pharmacy Buyer
Palmetto Health Richland
03.2006 - 10.2007
- Dispensed and delivered patient medications to patients throughout hospital
- Maintained drug inventory levels by ordering necessary medications and supplies and verifying deliveries against purchase orders
- Maintained proper storage and security conditions for all drugs
- Maintained updated records such as pharmacy files, patient profiles, charge system files, inventories and poison or controlled drug registries
- Consistently upheld proper pharmacy and general safety procedures and standards
- Maintained proper inventory levels, rotated stock and immediately complied with prescription drug recalls.
- Managed and maintained purchase orders and invoices.
- Placed orders for merchandise consistent with quality, quantity and other specification requirements.
- Established relationships with vendors to secure competitive pricing and discounts.
- Created hands-on training program for newly hired employees to acclimate each person to company policies and procedures and individual job duties.
Pharmacy Technician
The Regional Medical Center
03.2003 - 03.2006
- Efficiently answered multi phone lines and processed high volume of order requests from healthcare providers.
- Dispensed and delivered patient medications to patients throughout hospital
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Counted, measured, and compounded medications following standard procedures.
- Coordinated verification and filling of more than 100 daily prescriptions in high-volume hospital pharmacy environment
Education
Bachelor of Science - Criminal Justice, Criminal Justice Administration
Strayer University
Washington, DC06.2017
MBA - Health Service Administration
Strayer University
Washington, DC06.2020
Skills
- Administering Payroll
- Standard Operating Procedure
- Quality Inspection and Control
- Payroll Administration and Timekeeping
- Hiring and Onboarding
- Operations Management
- Compliance Monitoring
- Operations Oversight
Certification
- CPhT - Certified Pharmacy Technician
- CSPT -Certified Sterile Pharmacy Technician
Timeline
Assistant Operational Manager
Nephron Pharmaceuticals
03.2022 - Current
Sterile Filling Supervisor
Nephron Pharmaceuticals
08.2021 - 03.2022
Sterile Filling Assistant Supervisor
Nephron Pharmaceuticals Corporationn
06.2020 - 08.2021
Sterile Compounding Technician
Nephron Pharmaceuticals
06.2018 - 06.2020
IV /Compounding Technician
Carolina Healthcare System
08.2016 - 06.2018
Sterile Compounding Technician
Stanley Specialty Pharmacy
08.2014 - 08.2016
Dispensing Supervisor
United Pharmacy Services
01.2010 - 08.2014
Compounding Supervisor
Irmo Family Pharmacy
10.2007 - 10.2009
Pharmacy Technician
Kmart Pharmacy
08.2006 - 10.2008
Pharmacy Buyer
Palmetto Health Richland
03.2006 - 10.2007
Pharmacy Technician
The Regional Medical Center
03.2003 - 03.2006
Bachelor of Science - Criminal Justice, Criminal Justice Administration
Strayer University
MBA - Health Service Administration
Strayer University
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