Shenina Smith
Loris,SC
Summary
Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
20
20
years of professional experience
Work History
BENEFIT INTEGRITY SPECIALIST
South Carolina Department Of Social Services
02.2014 - 08.2024
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Gathered, organized and input information into digital database.
- Generated reports detailing finds and recommendations.
Assistant Manager
SUBWAY®Restaurants
01.2008 - 01.2014
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Cashier
IGA Grocery Store
08.2006 - 01.2008
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Cashier
McDonald's Restaurant
06.2004 - 07.2006
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
Education
Associate of Science - Health Sciences
Horry-Georgetown Technical College
Conway, SC06.2012
Skills
- Customer Relations
- Expert Problem Solving
- Documentation Management
- Quality Assurance
- Advanced Communication
- Time Management
- Multitasking
- Attention to Detail
- Active Listening
Timeline
BENEFIT INTEGRITY SPECIALIST
South Carolina Department Of Social Services
02.2014 - 08.2024
Assistant Manager
SUBWAY®Restaurants
01.2008 - 01.2014
Cashier
IGA Grocery Store
08.2006 - 01.2008
Cashier
McDonald's Restaurant
06.2004 - 07.2006
Associate of Science - Health Sciences
Horry-Georgetown Technical College
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