Sheraka Kirkland
Columbia
Summary
To secure a challenging position where my education and experience can be effectively utilized to improve company operations and contribute to company profits.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
22
22
years of professional experience
Work History
RHN Manager of Anesthesia
Medical University Of South Carolina
09.2023 - Current
- Streamlined administrative tasks for increased efficiency in daily operations.
- Oversaw regulatory compliance initiatives, maintaining a safe environment for patients and staff members alike.
- Analyzed data trends to identify areas for improvement within the healthcare system, implementing targeted interventions accordingly.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Assures all providers are credentailed prior to starting
- Asisst the locums manager in maintaining the locums and schedules
- Reviews schedules
- Reviews Press Ganey reports to maintain patient satisfacation
Supervisor of Patient Services - Midlands
Prisma Health Neurosurgery
01.2023 - Current
- Perform the duties of all positions under supervision and provides operational support to front-office staff during high volume periods
- Works with billing specialist in resolving accounts receivable issues such as rejections, charge corrections, edits, payment arrangements and collections on old balances
- Addresses, responds to, and tracks all non-clinical patient complaints
- Informs Practice Manager of changes or problems within the practice
- Develops and conducts new employee orientation to office and provides on-going training materials and reference documents for front-office staff
- Supervises all non-clinical staff, manages vacation requests, monitors daily staffing levels and workload to ensure operational efficiency, maintains an appropriate medical record system, interprets and administers practice policies and procedures, and ensures security of all staff and equipment
- Oversees end-of-day balancing procedures and ensures deposits are correct and timely
- Completes payroll documentation and submission on a timely basis
- Implements personnel actions such as requisitioning new employees, scheduling interviews, hiring new employees, and disciplinary actions with approval of the Practice Manager or Director
- Assesses and resolves non-clinical personnel issues
- Assists in developing goals and objectives for individual professional growth of staff
- Performs evaluations on all non-clinical staff
Affiliate Office Coordinator
ENT & Allergy Partners
01.2021 - 01.2023
- Oversee insurance carrier payment and collections at all Columbia locations
- Recommend measures to improve performance and increase efficiency in the office
- Ensure training and development of staff by identifying training needs and establishing initiatives to meet company and individual objectives
- Travel to assist other offices for managerial support when needed
- Schedule surgeries for providers including in office procedures
- Sends requests to insurance companies for authorizations for surgical procedures
- Train, allocate work, and resolve problems among billing personnel
Supervisor of Cash Applications
Lexington Medical Center
01.2012 - 01.2020
- Exercises direct supervision of staff responsible for posting Medicare/Medicaid remittances, on-line payments, lock box payments (credit cards, EFTs, and mail-in live checks), tax monies, collection monies and adjustments, and LMC Workers Comp
- Exercises direct supervision of staff responsible for credit balance research and refunds
- Exercises direct supervision of staff responsible for unallocated funds research
- Balances and closes transactions for month end procedures to begin
- Evaluates and counsels employees on work performance and attendance, makes recommendations on merit increases, promotions, and terminations
- Trains employees on job functions as well as procedures
- Provides technical support for staff members, including logging support calls and coordinating resolutions
- Builds and maintains collaborative, support relationships with Physician Practice and Community Medical Center management
Data Recovery Specialist
Lexington Medical Center
01.2003 - 01.2012
- Responsible for transferring hospital, urgent care facility and physician practices accounts for bad debt recovery
- Responsible for creating a file for the SC Setoff Debt Program
- Responsible for making sure systems are running and corresponding with all vendors for computer services
- Responsible for assisting collection associates in billing and 1st party collecting
- Responsible for transferring accounts to a third party collections agency
- Responsible for answering phone calls in a 'call center' environment from patients related to their medical bills
Education
Master’s Degree - Healthcare Administration
South University
Savannah, GASkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Documentation and reporting
- Operations management
Timeline
RHN Manager of Anesthesia
Medical University Of South Carolina
09.2023 - Current
Supervisor of Patient Services - Midlands
Prisma Health Neurosurgery
01.2023 - Current
Affiliate Office Coordinator
ENT & Allergy Partners
01.2021 - 01.2023
Supervisor of Cash Applications
Lexington Medical Center
01.2012 - 01.2020
Data Recovery Specialist
Lexington Medical Center
01.2003 - 01.2012
Master’s Degree - Healthcare Administration
South University
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