Shercoria Rucker
Greenville
Summary
Experienced professional in banking, real estate, and customer service transitioning into a Family Law Paralegal role. Strong background handling confidential documents, managing tight deadlines, and supporting clients through stressful situations.
Overview
7
7
years of professional experience
Work History
Loss Mitigation Specialist II
Truist Bank
Greenville
11.2021 - 06.2023
- Checked customer financial documents for accuracy and completeness.
- Handled sensitive, customer information according to bank guidelines.
- Guided customers through the required paperwork process.
- Kept physical and digital files organized and up to date.
- Managed a high volume of client cases while meeting strict daily deadlines.
Real Estate Agent
Keller Williams
Greenville
04.2021 - 11.2021
- Prepared real estate contracts, and closing paperwork.
- Scheduled client appointments and kept all transaction files organized.
- Assisted buyers and sellers with the process of buying properties.
- Monitored deadlines closely to ensure contracts and counteroffers were submitted on time.
Verizon Wireless
Customer Service Represenative
Greenville
01.2016 - 03.2021
- Listened to customers, solved account issues, and de-escalated situations.
- Updated customer account records with accurate data and notes.
- Built rapport and showed empathy to customers, earning a 100% satisfaction score on survey calls.
- Stayed organized and focused while working in a fast-paced environment.
Education
High School Diploma -
James L. Mann Academy
06-2013
Skills
- Communication
- Organization
- Customer Service
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Data Entry
- Attention to Detail
- Time Management
- Problem Solving
- Teamwork
- Confidentiality
Timeline
Loss Mitigation Specialist II
Truist Bank
11.2021 - 06.2023
Real Estate Agent
Keller Williams
04.2021 - 11.2021
Verizon Wireless
Customer Service Represenative
01.2016 - 03.2021
High School Diploma -
James L. Mann Academy