Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Shereen, Ashley Souris

Shereen, Ashley Souris

Victoria

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

2
2
years of professional experience

Work History

Reservation Agent

Luxury Travels
08.2023 - Current
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
  • Provided customers with information about availability and pricing.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Resolved various issues and discrepancies for customers.
  • Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
  • Managing booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.

Front Office Agent

Mango House Seychelles, LXR Hotel & Resorts
01.2022 - 07.2023
  • Reviewed and updated customer information in database for accuracy.
  • Enrolling guest on Hilton Honors.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Processed payments and informed individuals of further financial responsibility to facilitate timely payments.
  • Processed incoming and outgoing mail, sorting and distributing to correct staff and departments.
  • Responded to inquiries from callers seeking information.
  • Directed phone inquiries, answered customer questions, and scheduled appointments.

Trainee

Mauritius Commercial Bank
05.2021 - 07.2021
  • Learned new materials, processes, and programs quickly.
  • Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
  • Attended training courses to build understanding of processes, techniques, and industry.
  • Shadowed senior team members to learn all related jobs and tasks.
  • Collaborated with employees from various backgrounds.
  • Acted with integrity, honesty and knowledge to promote culture of company.

Education

Diploma - Business Management And Administration

Seychelles Business Studies Academy
Anse Royal, Seychelles
03.2022

Skills

  • Teamwork
  • Phone Etiquette
  • Upselling Proficiency
  • Communication Skills
  • Customer Service Skills

Languages

Creole
Native language
English
Proficient
C2
French
Upper intermediate
B2

Timeline

Reservation Agent

Luxury Travels
08.2023 - Current

Front Office Agent

Mango House Seychelles, LXR Hotel & Resorts
01.2022 - 07.2023

Trainee

Mauritius Commercial Bank
05.2021 - 07.2021

Diploma - Business Management And Administration

Seychelles Business Studies Academy

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Shereen, Ashley Souris