SHERILYN S. KELLEY
Lexington
Summary
Dynamic professional with a strong background in leadership and team management, consistently driving results while fostering collaboration among team members. Expertise in strategic planning and problem-solving, adept at navigating and adapting to fast-paced environments. Recognized for reliability and exceptional communication skills, committed to delivering high-quality outcomes that align with organizational goals. Passionate about empowering teams to achieve their full potential and exceed expectations.
Overview
15
15
years of professional experience
Work History
Assistant Manager
Walmart
West Columbia, SC
07.2016 - Current
- Led team in achieving operational excellence through effective training and mentoring of staff.
- Coordinated inventory management processes, reducing stock discrepancies and improving accuracy.
- Analyzed sales data to identify trends, informing strategic decisions for product placement and promotions.
- Facilitated employee performance evaluations, providing constructive feedback to support professional growth.
- Oversaw daily operations, ensuring compliance with company policies and safety standards.
- Managed scheduling and staffing needs to optimize workforce efficiency during peak hours.
- Collaborated with department managers to streamline workflow, enhancing overall store performance.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Developed and implemented process improvements to enhance customer service and store efficiency.
Department Supervisor
Hamricks
Columbia, SC
12.2012 - 07.2016
- Trained and mentored staff, fostering a collaborative and productive work environment.
- Handled cash register, returns, and refunds.
- Built relationships with current customers to maintain goodwill and gain additional business.
- Managed inventory control systems, optimizing stock levels and reducing waste.
- Oversaw daily operations, ensuring adherence to company policies and procedures.
- Conducted performance evaluations, providing constructive feedback to team members.
- Collaborated with cross-functional teams to align departmental goals with organizational objectives.
- Resolved customer complaints promptly, maintaining high satisfaction levels and loyalty.
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Trained new employees on overall company and department-specific policies and procedures.
- Assigned tasks and established work schedules to staff to cover operational needs.
Sales Associate
Bed Bath & Beyond
Lexington, KY
05.2011 - 12.2012
- Collaborated with team members to achieve monthly sales targets through effective communication.
- Resolved customer inquiries and concerns promptly, fostering loyalty and satisfaction.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Delivered exceptional customer service to enhance shopping experience and drive sales.
- Assisted in product selection, providing tailored recommendations based on customer needs.
Education
Certificate - Civil Engineering
USC
Columbia, SC01.2003
High School Diploma -
Airport High School
West Columbia, SC05-2002
Certificate - CAD
Airport High School
West Columbia, SC05-2002
Skills
- Customer engagement
- Cash management
- Effective team leadership
- Effective decision-making
- Staff training and development
- Employee scheduling
- Recruiting and interviewing
- Employee performance evaluation
- Multitasking and organization
- Adaptability and flexibility
- Verbal and written communication
- Compliance
- Teamwork and collaboration
Timeline
Assistant Manager
Walmart
07.2016 - Current
Department Supervisor
Hamricks
12.2012 - 07.2016
Sales Associate
Bed Bath & Beyond
05.2011 - 12.2012
Certificate - Civil Engineering
USC
High School Diploma -
Airport High School
Certificate - CAD
Airport High School