Summary
Overview
Work History
Education
Skills
Timeline
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Sherkeyah Pearson

Columbia

Summary


Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

14
14
years of professional experience

Work History

Family Preservations Case Manager

Department of Social Services
11.2022 - Current
  • Promoted family reunification through diligent case management, court advocacy, and collaboration with multidisciplinary teams.
  • Ensured client progress by consistently monitoring treatment goals, adjusting service plans as needed, and providing regular feedback to families.
  • Built collaborative relationships with community partners to increase accessibility of resources for clients in need.
  • Reduced the risk of child abuse and neglect by providing in-home services to at-risk families.
  • Maintained detailed documentation of client interactions, service plans, progress reports, and other relevant information in compliance with agency standards.
  • Enhanced cultural competence within the agency by embracing diversity in families served and adapting intervention strategies accordingly.
  • Completed mandatory trainings on topics such as trauma-informed care, mandated reporting responsibilities, and evidence-based intervention models to maintain professional competency.
  • Collaborated with mental health professionals for comprehensive support, addressing underlying issues contributing to family dysfunction.
  • Established strong rapport with clients through empathy, active listening, and genuine concern for their wellbeing.
  • Improved child well-being with timely interventions, addressing developmental delays and behavioral concerns.
  • Contributed to a supportive team environment by sharing best practices and engaging in constructive dialogue regarding challenging cases.

Independent Artist

Self Employed
11.2018 - Current
  • Maximized performance opportunities by networking with venue managers and booking agents, leading to consistent gig bookings.
  • Collaborated with fellow musicians to create harmonious arrangements for multiple projects.
  • Applied knowledge of harmony, melody, rhythm, and voice production to individualize presentations and maintain audience interest.
  • Developed a unique songwriting style, resulting in memorable compositions and increased recognition within the industry.
  • Captured the essence of specific themes or emotions using descriptive lyrics that resonated with audiences.
  • Generated interest from music producers through creative self-promotion efforts, leading to collaboration opportunities.
  • Emphasized listener connection by incorporating audience interaction during live performances, fostering loyalty among fans.
  • Launched a successful crowdfunding campaign to fund an independent album release, demonstrating resourcefulness and dedication to the craft.
  • Achieved desired tonal and harmonic balance by communicating clearly with musicians.
  • Composed and arranged music and recorded music in studios for radio, film, or television.

Customer Service Coach

Blue Cross & Blue Shield of SC
04.2021 - 10.2022
  • Enhanced customer satisfaction by implementing effective coaching strategies for customer service representatives.
  • Established clear performance goals for each representative, motivating them towards success through individualized coaching sessions.
  • Assisted in the creation of performance improvement plans, leading to noticeable progress for struggling employees.
  • Implemented best practices in conflict resolution, resulting in more efficient de-escalation of difficult situations.
  • Mentored new hires during onboarding process, ensuring their smooth transition into the company culture and expectations.
  • Developed strong relationships with team members, fostering a positive work environment and encouraging collaboration.
  • Collaborated with management to identify trends in customer inquiries and address any emerging concerns promptly.
  • Evaluated individual performance metrics, identifying areas for growth and providing tailored solutions.
  • Developed and implemented successful onboarding program.
  • Designed and delivered web-based, self-directed learning materials.
  • Strengthened overall team cohesion by organizing team-building activities and fostering a supportive work environment.
  • Facilitated virtual, in-person and blended learning sessions.

Customer Service Advocate II

Blue Cross & Blue Shield of SC
05.2019 - 04.2021
  • Received the “World Class Award” for excellent customer services and taking leadership
  • Adapted quickly to changes in company policies or systems, ensuring minimal disruption in service delivery during transitions.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Analyzed claims and spoke with various provider and health organizations
  • Identified and resolved discrepancies and errors in customer accounts.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Recording Studio Intern

Rialto Row Recording Studio
01.2019 - 04.2019
  • Coordinated daily studio operations, including scheduling, staff management and customer service.
  • Supervised studio staff for timely, accurate and high-quality task completion.
  • Developed and implemented strategies to increase studio visibility and reach more clients.
  • Developed and executed social media campaigns for optimal reach, engagement, and growth.
  • Boosted brand awareness by creating and scheduling engaging content across various social media platforms.
  • Created informative and entertaining posts for client's Twitter, Facebook, and Instagram pages.
  • Developed creative and unique campaign visuals, including videos, GIFs and images.
  • Monitored competitor activity, adapting strategies to maintain competitive advantage.
  • Created visually appealing content to captivate audience and enhance brand image.
  • Participated in brainstorming sessions, contributing innovative ideas for content.

Fundraiser

College of Charleston
08.2018 - 05.2019
  • Offered excellent customer service to donors and sponsors to enhance relationships and increase funding.
  • Secured major donations for various programs through donor cultivation and relationship building.
  • Created and implemented fundraising plans to encourage donations and distribute funding.

Sales Associate

Staples
05.2018 - 12.2018
  • Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Helped customers locate products and checked store system for merchandise at other sites.



Key Holder

Sunglass Hut
05.2018 - 12.2018
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
  • Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
  • Managed inventory accurately, ensuring stock levels were consistently optimized for sales demands.
  • Facilitated smooth store operations during manager absences, ensuring continuity of service.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.

Public Relations Assistant

College of Charleston
10.2017 - 08.2018
  • Performed tasks and projects as assigned by management of marketing and public relations.
  • Assisted with design, creation, playlist curation, flyers, ads, and portfolios for the College of Charleston's distribution of “The Cistern Yard" magazine.
  • Managed multiple projects simultaneously while maintaining attention to detail and meeting strict deadlines.
  • Helped plan and execute private, company, and client events.
  • Hosted self-created events and public appearances, contests, and exhibitions around magazine releases.
  • Engaged in professional networking to maintain strong relationships with communications and media professionals to drive partnerships and effective dissemination of mass communications.
  • Developed and implemented social media strategy to increase engagement and reach new audiences.

Sales Associate

S&D Underground/Jimmy Jazz
08.2013 - 08.2017
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Monitored customers for signs of security concerns and escalated issues to management.

Summer Camp Counselor

Richland County Recreation Center
06.2011 - 08.2013
  • Worked with children of varying age, interest, skill, and developmental levels.
  • Fostered a supportive and inclusive environment for all campers, promoting teamwork and respect among peers.
  • Led groups of children safely through variety of camp activities.
  • Supported children by actively listening and offering encouragement.
  • Participated in meetings to coordinate with other staff on campers' progress, issues and goal achievement.
  • Assisted with meal preparations and clean-ups to maintain clean and organized camp environment and keep campers well-fed.
  • Maintained accurate records of camper attendance, medical information, and incident reports as required by regulatory standards.
  • Organized special events such as talent shows or field trips, creating memorable experiences for all participants.
  • Kept track of allergies and dietary restrictions, verifying correct meals and snacks were given to campers.
  • Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity.

Education

B.A. - Arts Management

College of Charleston
Charleston, SC
05.2019

A.A. - Arts

Midlands Technical College
Columbia, SC
05.2016

High School Diploma -

Ridge View High School
Columbia, SC
06.2013

Skills

  • Friendly, positive attitude
  • Visual art creation
  • Event planning
  • Claims processing
  • Nonprofit marketing
  • Customer service
  • Microsoft dynamics 365
  • Empathy and patience
  • Communication and interpersonal skills
  • Public relations and media skills
  • Case management
  • Stage performance

Timeline

Family Preservations Case Manager

Department of Social Services
11.2022 - Current

Customer Service Coach

Blue Cross & Blue Shield of SC
04.2021 - 10.2022

Customer Service Advocate II

Blue Cross & Blue Shield of SC
05.2019 - 04.2021

Recording Studio Intern

Rialto Row Recording Studio
01.2019 - 04.2019

Independent Artist

Self Employed
11.2018 - Current

Fundraiser

College of Charleston
08.2018 - 05.2019

Key Holder

Sunglass Hut
05.2018 - 12.2018

Sales Associate

Staples
05.2018 - 12.2018

Public Relations Assistant

College of Charleston
10.2017 - 08.2018

Sales Associate

S&D Underground/Jimmy Jazz
08.2013 - 08.2017

Summer Camp Counselor

Richland County Recreation Center
06.2011 - 08.2013

B.A. - Arts Management

College of Charleston

A.A. - Arts

Midlands Technical College

High School Diploma -

Ridge View High School

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Sherkeyah Pearson