Sherrell David
Transcom USA
Spartanburg
6
years of professional experience
Dynamic professional with a versatile background in customer support and sales. Known for exceptional communication and multitasking skills, contributing to efficient team operations and improved customer interactions. Ready to leverage expertise to enhance support processes and drive team success.
Work History
Agent Support Specialist
9 Months- Provided frontline support to agents, addressing inquiries and resolving issues efficiently.
- Utilized ticketing systems to track and manage agent requests effectively.
- Maintained up-to-date knowledge of product information and company policies for accurate support delivery.
- Assisted in onboarding new agents, ensuring smooth integration into team processes.
- Documented common issues and solutions, contributing to the development of a comprehensive knowledge base.
- Assisted customers with inquiries, resolving issues efficiently and enhancing overall satisfaction.
- Provided support in processing orders, ensuring accuracy and timely fulfillment of customer requests.
- Adapted quickly to new systems and procedures, improving response times for customer interactions.
Sales Floor Lead
2 Years 1 Month- Trained and mentored team members on effective sales techniques and product knowledge.
- Supervised daily sales floor operations to ensure optimal customer service and product availability.
- Implemented inventory management strategies to enhance stock accuracy and reduce shrinkage.
- Collaborated with management to develop promotional displays that increased customer engagement.
- Conducted performance evaluations to identify areas for improvement among sales associates.
Technical Support Representative
2 Years- Provided exceptional support through various communication channels, enhancing customer satisfaction and loyalty.
- Resolved technical issues by diagnosing software and hardware problems for diverse customer inquiries.
- Collaborated with cross-functional teams to implement system updates, improving overall service efficiency.
- Documented troubleshooting processes to streamline knowledge sharing among team members.
Education
High School Diploma
Skills
Customer support experience
Salesforce experience
Ticketing system experience
Zendesk experience
Computer skills
Multitasking
Exceptional communication
Strong empathy
Professionalism and integrity
Ticketing systems
Timeline
Agent Support Specialist
Transcom USA
10.2025 - CurrentRead More
Sales Floor Lead
Hudson GSP Airport
05.2023 - 06.2025Read More
Technical Support Representative
Concentrix
01.2021 - 01.2023Read More
Dorman
High School Diploma
Read More