Sherri Benson
Orangeburg,SC
Summary
Dedicated Quality Assurance Nurse with proven expertise in medication administration, patient education, and clinical documentation. Committed to enhancing patient safety and care quality through effective care coordination and protocol development.
Overview
2027
2027
years of professional experience
Work History
Quality Assurance Nurse
Family Health Center, Inc.
Orangeburg, SC
03.2020 - Current
- Conducted thorough patient assessments to ensure compliance with quality standards.
- Developed and implemented quality assurance protocols to enhance patient safety measures.
- Collaborated with healthcare teams to identify areas for improvement and implement corrective actions.
- Trained nursing staff on best practices and regulatory requirements for quality care delivery.
- Implemented quality improvement initiatives to enhance patient care processes.
- Developed and maintained documentation for compliance with health regulations and internal policies.
- Collaborated with multidisciplinary teams to address quality concerns and improve outcomes.
- Monitored patient complaints and grievances, using data-driven insights to develop targeted interventions for improving service delivery.
- Reviewed medical records to ensure accuracy and completeness, leading to more effective care coordination among healthcare providers.
- Evaluated patient histories, complaints, and current symptoms.
Call Center Nurse
Family Health Center, Inc.
Orangeburg, SC
03.2003 - 03.2020
- Delivered high-quality patient care through effective triage and assessment of medical needs.
- Collaborated with multidisciplinary teams to develop and implement patient-centered care plans.
- Educated patients on health management strategies, enhancing understanding of chronic conditions.
- Managed call center operations, ensuring timely responses to patient inquiries and referrals.
Triage Nurse Call Center
Family Health Center, Inc.
Orangeburg, SC
- Assessed patient conditions to determine urgency of care needs
- Coordinated with healthcare teams to optimize patient flow and resource allocation
- Developed triage protocols that improved response times in critical situations
- Trained new staff on triage procedures and best practices for patient assessment
School Based Nurse at Howard Middle School
Family Health Center, Inc.
Orangeburg, SC
03.2003 - 03.2013
- Administered medications and treatments according to established protocols.
- Assisted in patient assessments, documenting vital signs and health history accurately.
- Collaborated with multidisciplinary teams to develop comprehensive care plans.
- Educated patients and families on health management and preventive care strategies.
- Educated patients and families on disease management, treatment options, and health maintenance strategies.
- Monitored vital signs and documented changes in patient conditions for timely interventions.
- Performed accurate documentation of patient assessments, interventions, and outcomes in compliance with regulatory standards.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Utilized strong clinical judgment in prioritizing patient needs during high-stress situations, ensuring optimal outcomes.
Charge Nurse
Methodist Oaks
Orangeburg, SC
05.1998 - 03.2003
- Supervised nursing staff, ensuring adherence to patient care standards and protocols.
- Coordinated patient assessments and developed individualized care plans for optimal outcomes.
- Monitored patient conditions, promptly addressing changes or concerns with appropriate interventions.
- Implemented quality improvement initiatives to enhance patient safety and care delivery processes.
- Monitored patient conditions, documenting changes and communicating effectively with healthcare providers.
- Coordinated nursing care on unit through staff assignments, assisting and rounding with physicians, monitoring patient orders, and communicating with ancillary departments.
- Conducted daily shift briefs to inform staff of changes in patient care assignments.
- Promoted a safe working environment by adhering to infection control policies and regularly reviewing safety protocols.
- Collaborated with other healthcare professionals to provide quality patient care.
- Served as a liaison between nursing staff, physicians, and management, fostering open communication channels among all parties involved in patient care.
- Maintained accurate documentation of patient information, enabling informed decision-making among the healthcare team members.
Education
Bachelor of Science - Nursing
South Carolina State University
Orangeburg, SCSkills
- Medication administration
- Medication and IV administration
- Direct patient care
- Patient care
- Clinical documentation
- Patient education
- Health promotion
- Care coordination
- Care plan implementation
- Critical care nursing
- Diabetes management
- Disease prevention
- Geriatric care
- Treatment Planning
- Palliative care
- Triage assessment
- Nursing assessments
- Patient advocacy
- Nursing plan development
- Patient rights advocacy
- Patient safety
Timeline
Quality Assurance Nurse
Family Health Center, Inc.
03.2020 - Current
School Based Nurse at Howard Middle School
Family Health Center, Inc.
03.2003 - 03.2013
Call Center Nurse
Family Health Center, Inc.
03.2003 - 03.2020
Charge Nurse
Methodist Oaks
05.1998 - 03.2003
Triage Nurse Call Center
Family Health Center, Inc.
Bachelor of Science - Nursing
South Carolina State University