Sheryl Ellis
Columbia
Summary
As a dedicated and results-oriented Store Manager with a strong background in retail operations and project management, I am excited to apply my skills and experience in the Store Manager role. My ability to drive operational excellence, establish cross-functional relationships, and implement projects effectively positions me as a valuable candidate for this position.
High-performing professional with several years of experience delivering successful improvements for business operations, profitability and team development. Resourceful project manager and compliance specialist to thrive in fast-paced and changing environments. Dedicated to sustaining operational accuracy and delivering results for optimal profitability.
Self-motivated Operations Manager successful in collaborating with consultants, area leaders, and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques.
Dedicated and organized operations manager with several years of experience using proven planning and support initiatives to cut costs, streamline operations and increase productivity. Decisive and resourceful team builder versed in sales, management and process improvement. Possesses in-depth industry trend knowledge and shifts to offer valuable insights on opportunities for new growth and business expansion.
Overview
13
13
years of professional experience
Work History
Operations Manager
Marshalls
Columbia
01.2019 - Current
- Successfully managed daily store operations, achieving a 20% increase in sales revenue within the first year, with a current annual sales growth of 15%.
- Created and implemented updated policies and procedures to remain in compliance with labor laws, and operational standards.
- Implemented a comprehensive visual merchandising strategy, resulting in a 15% improvement in the store presentation and a 10% increase in average transaction value.
- Organized multiple projects across departments to enhance store functions, update planograms, drive sales, and reduce shrink.
- Improved employee productivity and morale through effective leadership and development programs, resulting in a 20% reduction in staff turnover.
- Led a team of 60 employees providing coaching and development in the areas of, store operations, cash handling, customer service, sales process implementation, sales goal attainment, and human resource compliance.
Assistant Manager
Walmart
Columbia
01.2013 - 01.2019
- Spearheaded store operations, leading a team of 50+ employees to consistently exceed sales targets by 15% annually, resulting in a revenue increase of over $2 million during my tenure.
- Managed and created schedules of employees ensuring adequate coverage for all departments.
- Implemented an innovative inventory management system, reducing stock levels by 20% and decreasing shrinkage by 12% within the first year.
- Approved and submitted payroll for each employee, ensuring adherence to the payroll budget.
- Introduced a customer service training program, resulting in a 25% increase in customer satisfaction scores and a 10% boost in customer loyalty.
- Oversaw several departments within my tenure including, Deli, Grocery, Apparel, Front-End, General Merchandise, and Backroom.
- Managed conflict and provided training to department leads on conflict resolution, and employee retention and morale.
- Inventory management.
- Managed business plan budget based on the daily sales plan.
Education
Master’s Degree - Business Administration
Strayer University
Bachelor's Degree - Child and Family Development
Benedict College
Skills
- Multi-Unit Management
- Human Resources
- Policies & Procedures Knowledge
- Presentation Skills
- Cross-Functional Collaboration
- Decision-Making and Analytical Skills
- Change Management
- Project Management
- Point of Sale (POS) System
- Visual merchandising
- Inventory management
- Project management
- Cash handling
- Customer relationship management
- Operational compliance
- Sales strategy implementation
- Employee training
- Conflict resolution
- Effective communication
- Team building
- Problem solving
- Staff development
- Labor law compliance
- Retail operations management
- Multi-unit operations management
- Workforce management
- Labor relations
- Resource coordination
- Forecasting and scheduling
- Business and operations management
- Systems implementation
- Inventory control
- Regulatory compliance
- Cross-functional communication
- Goal setting
- Employee motivation
- Process improvement
- Management
- Document control
- Maintenance planning
- Customer service
- Schedule management
References
Available upon request
Timeline
Operations Manager
Marshalls
01.2019 - Current
Assistant Manager
Walmart
01.2013 - 01.2019
Master’s Degree - Business Administration
Strayer University
Bachelor's Degree - Child and Family Development
Benedict College