Sheyla Navarro
Greenville
Summary
Detail-oriented professional with expertise in appointment scheduling and front desk operations. Committed to enhancing client experiences through exceptional customer service and effective problem-solving.
Overview
2027
2027
years of professional experience
Work History
Spa Associate
Hand and Stone Massage and Facial Spa
Greenville
2025 - Current
- Maintained cleanliness and organization of treatment rooms and common areas.
- Scheduled appointments using spa management software efficiently and accurately.
- Collaborated with therapists to ensure seamless service delivery and client experience.
- Handled cash transactions and processed payments at the front desk promptly.
Account Specialist
Spectrum Business
Simpsonville
2024 - 2025
- Managed customer inquiries and provided timely resolutions for account-related issues.
- Provided exceptional customer service by responding promptly to phone calls and emails from customers.
- Assisted clients with billing questions and account adjustments effectively.
- Communicated with internal departments to resolve service-related concerns promptly.
Front Desk Supervisor
Pet Paradise Resort
Greenville
2022 - 2024
- Supervised daily operations at the front desk including check-ins and checkouts, reservations.
- Resolved customer complaints promptly and efficiently.
- Performed administrative tasks such as filing documents, answering phone calls and emails.
- Managed front desk operations and ensured smooth guest check-in and check-out.
Member Service Representative
Sam's Club
Secaucus
2020 - 2022
- Performed cash handling duties such as deposits and withdrawals for members' accounts.
- Provided support to members regarding account inquiries, processing transactions, and resolving issues.
- Answered incoming calls regarding membership benefits and services.
- Enhanced member relationships by providing excellent service during each interaction.
Shift Leader
KFC
Passaic
2019 - 2020
- Coordinated staff schedules to optimize coverage during peak hours.
- Upheld company standards and compliance requirements for operations.
- Resolved customer complaints promptly to maintain a high level of satisfaction.
- Assisted general manager with operations game plan and company initiatives implementation.
Team Member
White Castle
Clifton
2017 - 2019
- Delivered exceptional customer service in fast-paced environment, enhancing customer satisfaction.
- Collaborated with team members to improve workflow and achieve operational goals.
- Maintained high standards of productivity and quality in operations, ensuring consistent service delivery.
- Upheld high standards of productivity and quality in operations.
Education
High School Diploma -
Clifton High School
Clifton, NJ01-2020
Some College (No Degree) - Esthetician
Paul Mitchell The School
Greenville, SCSkills
- Front desk operations
- Appointment scheduling
- Customer service
- Attention to detail
- Team coordination
- Conflict resolution
- Effective communication
Timeline
Spa Associate
Hand and Stone Massage and Facial Spa
2025 - Current
Account Specialist
Spectrum Business
2024 - 2025
Front Desk Supervisor
Pet Paradise Resort
2022 - 2024
Member Service Representative
Sam's Club
2020 - 2022
Shift Leader
KFC
2019 - 2020
Team Member
White Castle
2017 - 2019
High School Diploma -
Clifton High School
Some College (No Degree) - Esthetician
Paul Mitchell The School