Shiann Brockington
Columbia
Summary
A driven, motivated upcoming doctorate student seeking full-time employment while working toward a future career as a sport psychologist. Brings strong technical skills with software and applications, excellent time management, and the ability to handle challenging work environments. Known for meeting organizational needs through consistent, organized, and dependable work practices. Performs well under pressure and adapts quickly to new situations to support team and organizational goals. Highly motivated with a strong work ethic, exceptional communication skills, and a positive, professional attitude. Works well independently and collaboratively, quickly masters new skills, and is committed to continuous personal and professional growth.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Business Intern
Benedict College
Columbia, SC
06.2017 - 07.2017
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
Cashier
Walmart
Columbia, SC
05.2021 - 07.2021
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Worked closely with front-end staff to assist customers.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Answered customer questions and provided store information.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Collected payments and provided accurate change.
- Accepted cash and credit card payments, issued receipts and provided change.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Verified customer age requirement for alcohol or tobacco purchases.
- Discounted purchases by scanning and redeeming coupons.
Sales Associate
Lims Men Warehouse
Winston-Salem, NC
02.2022 - 12.2022
- Assessed customer needs to provide assistance and information on product features.
- Received and displayed product shipments on store retail shelves upon delivery.
- Engaged customers in friendly, professional dialogue to determine needs.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Answered incoming telephone calls to provide store, products and services information.
- Developed trusting relationships with customers by making personal connections.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Sales Associate
Jimmy Jazz
Columbia, SC
05.2022 - 08.2022
- Arranged products to improve sales.
- Worked with fellow sales team members to achieve group targets.
- Assessed customer needs to provide assistance and information on product features.
- Received and displayed product shipments on store retail shelves upon delivery.
- Engaged customers in friendly, professional dialogue to determine needs.
- Collected payments and provided accurate change.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Helped customers find specific products, answered questions and offered product advice.
Call Center Representative
Foundever
Sumter, SC
06.2024 - 06.2024
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Caregiver
Elite Home Care and Day Center
Columbia, SC
02.2024 - 05.2024
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
Athletic Training Intern
W.J. Keenan High School
Columbia, SC
08.2023 - 07.2025
- Educated athletes on proper nutrition and hydration habits, contributing to increased overall health and wellness.
- Worked under supervision of certified trainer to complete assessments, plan treatments and manage care.
- Served as a mentor for incoming athletic training students by providing guidance during clinical rotations and sharing practical knowledge from personal experience.
- Reduced injury rates by implementing proper warm-up and cool-down routines for all athletes.
- Assisted in the daily operation of the athletic training room, maintaining a clean and organized environment for optimal patient care.
- Utilized evidence-based techniques when treating injuries, promoting optimal healing outcomes for each athlete.
Academic Tutor and Mentor
City Year
Columbia, SC
07.2024 - Current
- Tutored diverse groups of students to strengthen subject comprehension, boost confidence, and build essential learning skills.
- Maintained accurate records of student progress, using data-driven decision-making to inform future instructional planning.
- Enhanced student comprehension by utilizing various teaching methods and techniques.
- Evaluated student understanding through formative assessments, adjusting instructional strategies for optimal results.
Athletic Training Student
Benedict College
Columbia, SC
08.2025 - 10.2025
- Prepared equipment for strength training and rehabilitative care.
- Developed strong rapport with athletes, fostering trust and open communication regarding their health concerns.
- Educated athletes on importance of proper nutrition, rest and hydration.
- Communicated with head trainer and assistant trainer about patient needs.
- Prescribed treatments such as rest, ice, compression, and elevation.
Academic Advisor Intern Assistant
Benedict College
Columbia, SC
08.2025 - Current
- Monitored student progress, identifying at-risk individuals for timely intervention.
- Served as a liaison between students, faculty, and administration to resolve academic issues and promote open communication within the campus community.
- Collaborated with faculty to identify at-risk students, implementing intervention strategies for academic improvement.
- Provided support and guidance to students experiencing academic and personal troubles.
- Promoted campus resources such as tutoring services or counseling centers to help students overcome barriers to success.
- Answered student inquiries and resolved problems related to curriculum and course prerequisites.
Education
High School Diploma -
W.J. Keenan High School
Columbia, SC06.2019
Bachelor of Science - Public Health/Exercise Science
Johnson C. Smith University
Charlotte, NC01-2023
Bachelor of Science - Exercise Science/Public Health
Winston-Salem State University
Winston-Salem, NC05.2023
Master of Science - Exercise Science
Lander University
Greenwood, SC08.2024
Skills
- Effective communication skills
- Strong analytical reading skills
- Effective time management
- Customer Service
- Effective team collaboration
- Policy compliance
- Analytical problem-solving
- Strong interpersonal skills
- Collaborative relationship building
- Reliable and Punctual
- Strong verbal communication
- Personable interaction skills
Additional Information
ADDITIONAL SKILLS
- Hardworking
- Optimistic
- Motivated
- Great Sportsmanship
- Adaptable
- Focused
Certification
- CPR/AED/First Aid Certification - 07/31/24-07/31/26
Languages
English
Native or Bilingual
Interests
- Adventure Travel
- Road Trips
- Team Sports
- Photography
- Music
- Crafting and DIY Projects
- Fashion
Timeline
Athletic Training Student
Benedict College
08.2025 - 10.2025
Academic Advisor Intern Assistant
Benedict College
08.2025 - Current
Academic Tutor and Mentor
City Year
07.2024 - Current
Call Center Representative
Foundever
06.2024 - 06.2024
Caregiver
Elite Home Care and Day Center
02.2024 - 05.2024
Athletic Training Intern
W.J. Keenan High School
08.2023 - 07.2025
Sales Associate
Jimmy Jazz
05.2022 - 08.2022
Sales Associate
Lims Men Warehouse
02.2022 - 12.2022
Cashier
Walmart
05.2021 - 07.2021
Business Intern
Benedict College
06.2017 - 07.2017
High School Diploma -
W.J. Keenan High School
Bachelor of Science - Public Health/Exercise Science
Johnson C. Smith University
Bachelor of Science - Exercise Science/Public Health
Winston-Salem State University
Master of Science - Exercise Science
Lander University