SHINECE HENRY
GRAY COURT
Summary
Experienced Public Benefits Specialist with a proven track record of optimizing client processes and driving positive outcomes. Skilled at resolving issues, maximizing scheduling efficiency, and ensuring healthcare compliance to deliver seamless client engagement. Recognized for empathetic communication skills that foster strong relationships with clients. Committed to continuous improvement and achieving outstanding results in benefit applications.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Public Benefits Specialist
Ensemble Health Partners
07.2024 - Current
- Increased customer satisfaction by clarifying eligibility requirements promptly.
- Enhanced Medicaid eligibility determinations by thoroughly analyzing applicants'' financial and personal information.
- Resolved eligibility discrepancies by carefully reviewing regulations and collaborating with relevant parties to reach accurate determinations.
- Managed high caseloads efficiently, prioritizing tasks effectively and utilizing time-management skills to meet deadlines consistently.
Virtual Intake Coordinator
Crossroad Treatment Center
05.2022 - 04.2024
- Coordinated virtual intakes, ensuring smooth onboarding for patients
- Streamlined processes, reducing wait times and improving access to treatment services
- Managed high-volume intake requests, prioritizing urgent cases
- Implemented efficient scheduling system, leading to increased patient satisfaction
- Meticulously gathered and verified patient information, ensuring accuracy in records
- Maintained compliance with healthcare regulations and privacy standards
- Liaised between patients, healthcare providers, and insurance companies
- Facilitated seamless communication, resolving issues promptly to expedite treatment initiation
Direct Support Professional
Thrive Upstate
08.2017 - 06.2021
- Provided compassionate care to individuals with disabilities, fostering independence and enhancing quality of life through personalized support and skill development
- Implemented tailored care plans, resulting in notable improvements in clients' daily living skills and overall well-being
- Consistently met or exceeded support goals
- Maintained meticulous documentation of client progress, medication administration, and daily activities, ensuring accurate records for continuity of care
Education
BACHELORS OF SOCIAL WORK -
Walden University
08.2024
MEDICAL BILLING AND CODING -
Devry University
Illinois06.2024
Skills
- Issue Resolution
- Scheduling Efficiency
- Healthcare Compliance
- Process Optimization
- Data Verification
- Client Engagement
- Empathetic Communication
Certification
Certified Revenue Cycle Representative
Timeline
Public Benefits Specialist
Ensemble Health Partners
07.2024 - Current
Virtual Intake Coordinator
Crossroad Treatment Center
05.2022 - 04.2024
Direct Support Professional
Thrive Upstate
08.2017 - 06.2021
BACHELORS OF SOCIAL WORK -
Walden University
MEDICAL BILLING AND CODING -
Devry University
Similar Profiles
Samantha MarlattSamantha Marlatt
Specialized Mentor And Revenue Cycle Trainer at Ensemble Health Partners-OU Health /Ardent HealthSpecialized Mentor And Revenue Cycle Trainer at Ensemble Health Partners-OU Health /Ardent Health
Lynice MurrayLynice Murray
Spec Patient Access/ Financial Counselor at Ensemble Health Partners/ Bon Secours Mercy HealthSpec Patient Access/ Financial Counselor at Ensemble Health Partners/ Bon Secours Mercy Health
Saffiullah MirSaffiullah Mir
Patient Access Registrar at Ensemble Health PartnersPatient Access Registrar at Ensemble Health Partners