Shirley Golden
Columbia
Summary
Results-driven professional with 20+ years of experience in data entry, customer service, administrative support, and records management. Highly skilled in accuracy, organization, and confidentiality, with a proven ability to manage high volumes of data while ensuring integrity and efficiency. Adept at working in fast-paced environments, meeting deadlines, and providing exceptional service.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Licensed South Carolina Realtor
United Real Estate
Columbia
01.2020 - Current
- Enter and maintain confidential client information, contracts, and records with accuracy
- Analyze and compile market data to generate reports and spreadsheets
- Communicate with clients, lenders, and attorneys to ensure smooth transactions
- Maintain organized records of property listings, contracts, and closing documentation
Pet Claims Analyst
Nationwide Mutual Insurance
Columbia
01.2019 - 03.2024
- Accurately entered and updated high-volume claims data, ensuring compliance with company policies
- Maintained strict confidentiality of customer and claims information
- Reviewed and corrected data inconsistencies, ensuring accuracy and efficiency
- Consistently met productivity and deadline goals in a fast-paced environment
Financial Crimes Specialist
Wells Fargo
Columbia
01.2012 - 03.2016
- Managed large data sets, reviewing transactions for potential fraud
- Processed financial documentation with high accuracy and attention to detail
- Ensured compliance with banking regulations while analyzing account activity
Operations Processor
Wachovia/Wells Fargo
Columbia
03.2008 - 10.2011
- Verified and processed financial transactions, ensuring data integrity
- Reviewed and corrected data discrepancies in online transmission files
- Prepared reports and reconciliations for internal tracking
Education
Bachelor of Science - Business Administration, Management Concentration
Limestone College
Gaffney, SC01.2011
Skills
- Data Entry
- Records Management
- Typing Speed
- Typing Accuracy
- Microsoft Office
- Confidential Information Handling
- Problem Solving
- Critical Thinking
- Time Management
- Organization
- Customer Service
- Communication
- Client relationship management
- Attention to detail
Additional Qualifications
42 WPM, Microsoft Word, Excel, Outlook, and data entry systems, Experienced in remote and office-based roles, ensuring productivity and accuracy
Accomplishments
- Dean’s List (2008-2011)
- Top 300 Columbia Real Producers 2024
- Circle of Excellence Recipient: Silver Level 2023, Gold Level 2024
- Millennium Club Silver Level Achiever, recognized as an Office Top Producer (2023) – United Real Estate
- Millennium Club Sapphire Level Achiever, recognized as an Office Top Producer (2024) – United Real Estate
Certification
- Accredited Buyer's Representative (ABR®) Designation, 7/1/2024
- Real Estate Negotiation Expert (RENE) Certification, 7/16/2024
- The Seller Representative Specialist (SRS) Designation, 6/2/2023
- Military Relocation Professional (MRP) Certification, 10/25/2021
- Pricing Strategy Advisor (PSA) Certification, 11/18/2024
References
References available upon request.
Timeline
Licensed South Carolina Realtor
United Real Estate
01.2020 - Current
Pet Claims Analyst
Nationwide Mutual Insurance
01.2019 - 03.2024
Financial Crimes Specialist
Wells Fargo
01.2012 - 03.2016
Operations Processor
Wachovia/Wells Fargo
03.2008 - 10.2011
Bachelor of Science - Business Administration, Management Concentration
Limestone College
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