Shondrica Wells-Pyatt
Conway
Overview
2
2
years of professional experience
1
1
Certification
Work History
Senior Resolution Coordinator
Walmart
07.2023 - 01.2025
- Managed a high volume of incoming calls, chats, and emails from customers, stores, and associates
- Navigated multiple systems to efficiently respond to inquiries and resolve issues
- Provided timely and accurate assistance to customers and internal teams across various communication channels
- Demonstrated strong multitasking skills while handling simultaneous customer interactions and system navigation
Phlebotomist
Georgetown Memorial Hospital
Georgetown
12.2022 - 04.2023
- Performed specimen collection, including venipuncture, capillary draws, urine collection, and culture receipt
- Documented patient information into electronic medical records system.
- Verified collection orders and communicated discrepancies to nurses.
- Performed EKGs and CLIA-waived/moderately complex testing as assigned
- Provided professional, patient-centered care
Education
Associate in Applied Science - Respiratory Care
Horry-Georgetown Technical College
Myrtle Beach, SC04.2025
Skills
- Clinical decision making
- Patient interaction
- Customer service
- Communication
- Team collaboration
- Physical endurance
- Venipuncture
- Capillary draws
- Specimen collection
- Calmness under pressure
- Professionalism in emergencies
Certification
- Basic Life Support (BLS), 09/23/2023-09/23/2025
- Advanced Cardiac Life Support (ACLS), 09/01/24 - 09/01/26
- Pediatric Advanced Life Support (PALS), 12/01/24 - 12/01/26
- Neonatal Resuscitation (NRPS), 05/01/24 - 05/01/26
Timeline
Senior Resolution Coordinator
Walmart
07.2023 - 01.2025
Phlebotomist
Georgetown Memorial Hospital
12.2022 - 04.2023
Associate in Applied Science - Respiratory Care
Horry-Georgetown Technical College