Shreya Hiteshbhai Patel
Moore
Summary
Energetically driven and goal-oriented professional with a solid background in customer service, as demonstrated at Lowes Home Improvement. Excelled in enhancing customer satisfaction through expert complaint handling and efficient use of CRM software. Proven track record in mentoring teams to exceed sales targets by employing effective up-selling and cross-selling techniques. Skilled in payment processing and maintaining high levels of customer focus.
Professional with hands-on experience in collaborative environments, prepared to contribute to project success. Known for reliability and adaptability in meeting dynamic team needs. Exhibits strong organizational abilities and effective communication skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Intern
IN Motion Wellness Studio
01.2025 - Current
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Helped streamline client onboarding processes, leading to smoother client experience.
CSA
Lowes Home Improvment
12.2022 - Current
- Monitored customer satisfaction levels through surveys and feedback forms
- Informed customers about discounts and special offers on products they were interested in purchasing
- Greeted customers promptly and responded to questions
- Ensured all cashiers were trained in store policies and procedures, as well as safety protocols
- Kept check-out areas clean, organized and well-stocked to maintain attractive store
- Rotated and merchandised products at point-of-sale to improve impulse buy rate
- Scheduled and supervised cashiers during shifts, ensuring proper coverage of registers
- Monitored register drawers to ensure adequate change was available throughout each shift
- Handled returns, exchanges, and refunds in accordance with company policy while maintaining a high level of customer satisfaction
- Answered store and merchandise questions and led customers to wanted items
- Provided exceptional customer service by responding promptly to customer inquiries both in-store and over the phone
- Exceeded assigned goals for customer experience, service, revenue and productivity through upselling and cross-selling methods
- Advised customers on financing options available through third party lenders
Receptionist
Dentist Office
03.2023 - 08.2024
- Greeted visitors entering establishment to determine nature and purpose of visit
- Provided administrative support to various departments, assisting with document preparation and data entry
- Monitored office supplies inventory and placed orders when necessary
- Coordinated meeting room bookings and arranged catering for meetings and events
- Maintained an organized filing system of confidential client information in accordance with company policy
- Handled mail distribution, including sorting and forwarding incoming mail and preparing outgoing mail
- Protected clients' rights by maintaining confidentiality of personal and financial information
- Maintained daily calendars, set appointments with clients and planned daily office events
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures
- Scheduled appointments for clients, customers, and other visitors
- Responded to inquiries from internal staff members regarding office operations
CSA
Walmart
07.2021 - 05.2022
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members
- Helped customers find specific products, answered questions, and offered product advice
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers
Education
Bachelor of Science - Exercise Science
University of South Carolina
Upstate, SC05.2026
High School Diploma -
Dorman High School
Roebuck, SC05.2021
Skills
- Patience and tolerance
- Performance tracking
- CRM software usage
- Up-selling and Cross-selling
- Goal oriented
- Strong work ethic
- Customer focus
- Complaint handling
- Quick learner
- Teamwork and collaboration
- Organization skills
Certification
First Aid Certification
Activities
- Volleyball and Lacrosse Player
- Enthusiastic reader and journal writer
- Meditation and Exercise: Dedicated at least 30 minutes daily to meditation and physical exercise
Languages
Hindi
Full Professional
English
Full Professional
Gujarati
Full Professional
Timeline
Intern
IN Motion Wellness Studio
01.2025 - Current
Receptionist
Dentist Office
03.2023 - 08.2024
CSA
Lowes Home Improvment
12.2022 - Current
CSA
Walmart
07.2021 - 05.2022
High School Diploma -
Dorman High School
Bachelor of Science - Exercise Science
University of South Carolina
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