Shukiva Dennis
Greenville
Overview
15
15
years of professional experience
Work History
Medical Receptionist
eastside pediatrics
Taylors
07.2015 - Current
- Processed referrals for specialist care when requested by physicians or patients.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Informed patients of financial responsibilities prior to rendering services.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Took messages from patients and promptly relayed to appropriate staff.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Scheduled and confirmed patient appointments and consultations.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
- Answered phones promptly and directed calls appropriately.
- Communicated with patients with compassion while keeping medical information private.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Verified insurance coverage for appointments and collected co-payments as required.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Straightened up waiting room to maintain neat and organized space.
Shift Leader
Duncan Donuts
Greenville
01.2010 - 01.2016
- Coordinated with other shift leaders and management to ensure smooth transitions between shifts.
- Monitored and maintained equipment to ensure operational efficiency.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Trained new employees on company policies, operational procedures, and customer service standards.
Education
Associate of Applied Science - Healthcare Administration
Brown Mackie College
South Carolina03-2010
Skills
- Customer service
- Problem solving
- Insurance verification
- Front desk operations
- Office organization
- Telephone etiquette
- Petty cash management
- Professionalism
Timeline
Medical Receptionist
eastside pediatrics
07.2015 - Current
Shift Leader
Duncan Donuts
01.2010 - 01.2016
Associate of Applied Science - Healthcare Administration
Brown Mackie College