Overview
Work History
Education
Skills
Timeline
Generic

Shukiva Dennis

Greenville

Overview

15
15
years of professional experience

Work History

Medical Receptionist

eastside pediatrics
Taylors
07.2015 - Current
  • Processed referrals for specialist care when requested by physicians or patients.
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times.
  • Informed patients of financial responsibilities prior to rendering services.
  • Transmitted medical records and other correspondence by mail, e-mail, or fax.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Scheduled and confirmed patient appointments and consultations.
  • Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
  • Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
  • Answered phones promptly and directed calls appropriately.
  • Communicated with patients with compassion while keeping medical information private.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.
  • Verified insurance coverage for appointments and collected co-payments as required.
  • Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
  • Straightened up waiting room to maintain neat and organized space.

Shift Leader

Duncan Donuts
Greenville
01.2010 - 01.2016
  • Coordinated with other shift leaders and management to ensure smooth transitions between shifts.
  • Monitored and maintained equipment to ensure operational efficiency.
  • Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
  • Maintained an organized work environment by delegating tasks to staff as needed.
  • Verified that cash drawers contained correct amounts of money during opening and closing shifts.
  • Handled escalated customer concerns and emergencies in absence of manager or supervisor.
  • Oversaw quality control to identify inconsistencies and malfunctions.
  • Inspected food preparation areas to ensure proper sanitation standards were met at all times.
  • Trained new employees on company policies, operational procedures, and customer service standards.

Education

Associate of Applied Science - Healthcare Administration

Brown Mackie College
South Carolina
03-2010

Skills

  • Customer service
  • Problem solving
  • Insurance verification
  • Front desk operations
  • Office organization
  • Telephone etiquette
  • Petty cash management
  • Professionalism

Timeline

Medical Receptionist

eastside pediatrics
07.2015 - Current

Shift Leader

Duncan Donuts
01.2010 - 01.2016

Associate of Applied Science - Healthcare Administration

Brown Mackie College

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Shukiva Dennis