Shyteria Bethel

• Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business
• Trained new team members by relaying information on company procedures and safety requirements
• Coached team members in techniques necessary to complete job tasks
• Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities
• Adapted quickly to changes in call volume or staffing needs by seamlessly transitioning between different roles within the call center environment

Employee Management: Assisted in the hiring, onboarding, and termination processes, ensuring proper documentation and compliance wit company policies. Payroll &Documentation: Supported payroll processing, including handling 1099 forms and ensuring accurate, timely compensation for employees. Training &Development: Facilitated employee training sessions to ensure team members were well-prepared for thei roles, promoting growth and development within the organization. Scheduling &Coordination: Managed employee scheduling to maintain operational efficiency and meet business needs.

Responsibilities included performing bank verification, making outgoing and answering incoming phone calls to assist clients, and observing verifying, and cashing checks. Handled daily financial operations such as counting funds during opening and closing procedures. Processed, reviewed, and audited loan applications to ensure accuracy and compliance with policies. Additionally, maintained a clean and organized back-office space and managed bill payments efficiently.