Sierra Blackwell-Choice

• Maintained strict compliance with HIPAA regulations, ensuring the protection of sensitive patient information.
• Promoted effective communication among medical staff by serving as a reliable liaison between physicians, nurses, and administrative personnel.
• Managed high call volume, addressing patient inquiries and concerns with professionalism and empathy.
• Provided exceptional customer service to patients, visitors, and colleagues, fostering a welcoming environment at all times.

• Monitor both inpatient and outpatient appointments for areas of responsibility.

• Scheduling, canceling, re-scheduling patient's appointments and/or consults.

• Collaborated with team members to achieve monthly targets, promoting a positive work environment and boosting overall productivity.
• Contacted customers to discuss payment schedules and set up or immediately process payments.
• Reduced outstanding debts by implementing strategic collections tactics and maintaining open lines of communication with customers.
• Provided excellent customer service, answering questions and addressing concerns promptly.
• Managed high volume of claims, prioritizing tasks to meet deadlines without sacrificing quality.
• Improved patient billing accuracy by diligently reviewing and editing medical insurance claims.

• Responded to customer needs through competent customer service and prompt problem-solving.
• Managed high call volumes with exceptional professionalism, ensuring minimal wait times for customers.
• Handled escalated customer issues with empathy and patience, working closely with management to reach satisfactory resolutions.
• Supported team members during periods of high workload or staff absences, ensuring uninterrupted service delivery in medical insurance billing operations.
• Provided training sessions for new employees on best practices in medical insurance billing procedures and guidelines.
• Verified patient insurance coverage and benefits for medical claims.
• Managed large volume of medical claims on daily basis.
• Paid or denied medical claims based upon established claims processing criteria.

• Performed safe launch inspection, package, seal and ship materials
• Recorded number of containers stored at sites, damaged and shipped.
• Transported inventory items to appropriate locations.
• Used hand-held scanners and physical logs to accurately track item movements.
• Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered, or distributed.
• Packed items into appropriate containers for shipment.
• Maintained a safe work environment by following proper safety protocols and conducting regular inspections.