Sierra Ober
Greer
Summary
Dynamic customer service professional with a proven track record at Western Carolina Regional Animal Hospital. Skilled in problem resolution and relationship building, I excel in high-pressure environments, ensuring client satisfaction and efficient appointment scheduling. My strong communication and critical thinking abilities enhance service quality and foster trust with clients and staff alike.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Western Carolina Regional Animal Hospital - Veterinary Emergency Hospital
Flat Rock, NC
02.2025 - Current
- Provided exceptional customer support in high-pressure situations, ensuring patient and pet needs were met promptly.
- Managed multi-line phone systems, addressing inquiries and scheduling appointments efficiently.
- Assisted veterinary staff with client communication, fostering strong relationships and trust.
- Maintained accurate records of patient information and treatment plans within hospital management software.
- Collaborated with emergency response teams to prioritize urgent cases effectively during peak hours.
- Resolved client concerns through effective problem-solving techniques, enhancing overall service quality.
- Responded proactively and positively to rapid change.
- Improved office ambiance and visitor comfort by maintaining clean and organized reception area.
- Delivered inviting office entrance and reception area, setting positive first impression for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Customer Service Representative
Travelers Rest Animal Hospital
Travelers Rest, SC
10.2021 - 02.2025
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Managed multi-line phone systems, addressing inquiries and scheduling appointments efficiently.
- Maintained accurate records of patient information and treatment plans within hospital management software.
- Resolved client concerns through effective problem-solving techniques, enhancing overall service quality.
- Educated customers about billing, payment processing and support policies and procedures.
- Created a welcoming environment, making sure to always smile and keep a clean reception area.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Cashier
Bradshaw Automotive Group
Greer, SC
05.2019 - 10.2021
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained organized cash drawer, ensuring proper change distribution and accountability.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Learned duties for various positions and provided backup at key times.
- Performed cash, card, and check transactions to complete customer purchases.
- Ensured accuracy in financial transactions, reconciled cash with receipts daily.
- Managed front desk operations, ensuring efficient and welcoming environment for visitors and clients.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Education
High School Diploma -
JLMann High School
Greenville SC05.2017
Skills
- Customer service
- Critical thinking
- Data entry
- Coordination
- Relationship building
- Scheduling
- Problem resolution
- Verbal, email and written communication
- Phone etiquette
- Task prioritization
- Stress management
- Punctuality and reliability
- Teamwork and collaboration
Timeline
Customer Service Representative
Western Carolina Regional Animal Hospital - Veterinary Emergency Hospital
02.2025 - Current
Customer Service Representative
Travelers Rest Animal Hospital
10.2021 - 02.2025
Cashier
Bradshaw Automotive Group
05.2019 - 10.2021
High School Diploma -
JLMann High School