Sierra Seymour
Kingstree
Summary
Proven leader and skilled customer service professional with extensive experience at companies like Wells Fargo, adept at conflict resolution and maintaining professionalism in high-stress situations. Excelled in active listening and data entry, significantly enhancing client satisfaction and loyalty. Empowered teams to achieve and exceed performance goals, fostering a positive and collaborative work environment.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Solutran
06.2020 - 10.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Phone Banker
Wells Fargo
12.2018 - 05.2020
- Navigated multiple banking systems simultaneously to access account information, process transactions, and update client records accurately.
- Maintained high call quality standards with clear communication and active listening skills for optimal client experiences.
- Improved efficiency by assisting with the implementation of new processes that streamlined workflows within the phone banking team.
- Handled sensitive personal and financial information with discretion, ensuring the privacy of clients at all times.
Customer Service Representative
SYKES Kingstree
06.2015 - 10.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Team Leader
Taco Bell
04.2016 - 09.2018
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Education
High School Diploma -
C E Murray High School
Greeleyville, SC05.2013
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Conflict resolution
- Complaint handling
- Payment processing
Timeline
Customer Service Representative
Solutran
06.2020 - 10.2024
Phone Banker
Wells Fargo
12.2018 - 05.2020
Team Leader
Taco Bell
04.2016 - 09.2018
Customer Service Representative
SYKES Kingstree
06.2015 - 10.2018
High School Diploma -
C E Murray High School
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