Sierra S. Coleman-Calvo
Greer
Summary
A highly motivated individual with a 10-year track record of delivering operational impact and positive achievements, through a results-driven, forward thinking and problem-solving mentality, with a passion for continuous improvement.
Overview
10
10
years of professional experience
Work History
Flight Attendant
Delta Air Lines
05.2022 - Current
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Ensured timely departures by helping ground crew with cleaning cabin, assisting with boarding procedures and efficiently stowing luggage.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
Customer Service Agent
Delta Air Lines
06.2015 - 03.2022
- Provided high level of customer service to over 100 passengers per day by addressing customer concerns (aircraft seating discrepancies, tight connection times, checked baggage delays, etc.) and using active listening and effective interpersonal skills to provide exceptional service recovery.
- Resolved customer requests, questions and complaints by analyzing individual situations, keeping consistent and effective communication between gate agents, in-flight crew members and below wing agents and determining best use of resources.
- Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats.
- Managed and closed ticketing sales to increase flight bookings by maintaining strong knowledge of domestic and international Delta Air Lines routes, on-board services and minimum connection times at Delta's hub airports.
Crew Member
Darmody Enterprises
01.2015 - 07.2015
- Often performed manager roles in order to assist fellow crew members with difficult tasks to ensure customers received exceptional customer service
- Received Employee Recognition Award in March of 2015
Education
High School Degree -
Marianas High School
Saipan, Northern Mariana IslandsSkills
- 9 Years Customer Service Experience
- Airline Operations
- Flexibility to Relocate per Operational Needs
- Ability to Work Under Pressure/Critical Thinking
- Conflict Resolution
- Active Listening
- Verbal Communication
- Company Policy Adherence
- First Aid
- FAA Regulations
Timeline
Flight Attendant
Delta Air Lines
05.2022 - Current
Customer Service Agent
Delta Air Lines
06.2015 - 03.2022
Crew Member
Darmody Enterprises
01.2015 - 07.2015
High School Degree -
Marianas High School
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