Simonetta Hall
North Charleston
Summary
Dynamic Patient Access Representative with expertise in patient registration, insurance verification, and HIPAA compliance. Proven track record of enhancing patient satisfaction and streamlining processes to ensure efficient service delivery.
Overview
39
39
years of professional experience
Work History
Patient Access Representative
MUSC
Charleston, SC
07.2025 - Current
- Coordinated patient registration processes to ensure accurate data entry and efficient workflow.
- Managed insurance verification procedures, enhancing patient access to services.
- Trained new staff on operational protocols and customer service standards.
- Developed strategies for resolving patient inquiries, improving satisfaction rates.
Store Manager
Bath and Body Work
North Charleston, SC
07.2020 - 05.2025
- Led daily store operations, ensuring optimal inventory levels and product availability.
- Trained and mentored team members, enhancing customer service skills and sales techniques.
- Implemented merchandising strategies to maximize product visibility and drive sales.
- Analyzed sales data to identify trends, adjusting stock levels accordingly for improved performance.
Department Manager
Old Navy
North Charleston, SC
08.2017 - 07.2020
- Led team of associates to achieve sales targets through effective training and motivation.
- Streamlined inventory management processes, reducing stock discrepancies and improving accuracy.
- Developed and implemented visual merchandising strategies to enhance product presentation and customer engagement.
- Analyzed sales data to identify trends, informing strategic decisions for product placement and promotions.
Assistant Store Manager
Lady Foot Locker
North Charleston, SC
10.1992 - 10.1997
- Supervised daily store operations to ensure optimal customer service and inventory management.
- Trained and mentored staff on sales techniques and product knowledge, enhancing team performance.
- Managed scheduling and staffing to maintain adequate coverage during peak hours.
Initial Review Clerk
U.S Patent and Trademark Office
Washington, DC
04.1987 - 08.1989
- Processed and reviewed patent applications for compliance with established guidelines.
- Maintained accurate records of trademark filings and status updates.
- Coordinated communication between applicants and examiners to resolve inquiries efficiently.
Education
High School Diploma -
Potomac Senior High School
Oxon Hill, MD06-1985
Skills
- Customer service & Patient Advocacy
- Insurance verification
- HIPAA & EMTALA compliance
- Patient registration
- Money handling
- Customer service management
Timeline
Patient Access Representative
MUSC
07.2025 - Current
Store Manager
Bath and Body Work
07.2020 - 05.2025
Department Manager
Old Navy
08.2017 - 07.2020
Assistant Store Manager
Lady Foot Locker
10.1992 - 10.1997
Initial Review Clerk
U.S Patent and Trademark Office
04.1987 - 08.1989
High School Diploma -
Potomac Senior High School