Sinah Pittman
Summerville,SC
Summary
Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Membership Services Representative
Ymca Of Greater Charleston
08.2024 - Current
- Assisted prospective and established members in person or by telephone.
- Helped members navigate systems, pay for services and resolve different concerns.
- Created successful sales presentations to highlight membership, overcome objections and close sales.
- Maintained strict safety standards facility-wide and with every group.
- Coordinated enrollment and onboarding of new members with associated feeds and paperwork.
- Enhanced member satisfaction by providing exceptional customer service and addressing concerns promptly.
Delivery Driver
Forward Logistix Partners
11.2023 - 03.2024
- Protected customer packages from damage with safe handling and proper load balancing
- Avoided delivery errors by closely following scanning, tracking, and documentation procedures
- Met deadlines while working autonomously in fast-paced environment
- Coordinated suitable routes to meet schedule demands
- Provided excellent customer service by addressing any questions or concerns during deliveries
- Operated light trucks to deliver loads as far as 30 miles from home location.
Customer Service Representative
Profectis
02.2011 - 08.2011
- Answered customer questions about policies and procedures with friendly and knowledgeable approach
- Maximized satisfaction by anticipating needs and consistently offering expert support
- Delivered fast and friendly service to handle questions and service complaints
- Handled customer inquiries, payments and service requests
- Acknowledged and directed customer requests for additional products or services to appropriate licensed representatives
Customer Service Representative
Moneypenny
04.2008 - 06.2009
- Enhanced customer satisfaction with fast, knowledgeable service
- Managed customer calls efficiently in fast-paced call center environment
- Determined charges for services requested, collected deposits and payments, or arranged for billing
- Set up customer accounts in system and updated details to reflect current information
- Navigated multiple computer systems and utilized search tools to find information
Store Associate
LPG
05.2002 - 02.2005
- Handled cash transactions, accurately counting cash and giving correct change
- Stocked shelves and front-end displays to maintain clean and organized appearance
- Interacted with customers positively, answering questions about products and services
- Operated hand trucks and forklift to organize merchandise
- Assisted customers with rainchecks, exchanges and returns
Education
Certificate - Certified Personal Trainer
National Academy of Sports Medicine
Gilbert, AZ05.2025
Certification - Certified Personal Trainer
National Academy of Sport Medicine
Gilbert, AZ05-2025
Certification - Technical Customer Support
Google
09.2023
Certification - Customer Service Fundamentals
Knowledge Accelerators
09.2023
Associate in Science (A.S.) - Business Management
IHK Nuernberg
Germany07.2008
High School -
Freie Waldorfschule Kreuzberg
Germany07.2003
Skills
- Complaint Resolution
- Call Management
- Data Collection
- Technical Support
- Research
- Critical Thinking
- Administrative Support
- Computer Proficiency
Accomplishments
Achieved highest membership sign-ups for three consecutive months (December, January, and February), surpassing previous records and driving significant membership growth.
Certification
- Technical Customer Support, Google, 09/01/23
- Customer Service Fundamentals, Knowledge Accelerators, 09/01/23
Languages
German
Native or Bilingual
Timeline
Membership Services Representative
Ymca Of Greater Charleston
08.2024 - Current
Delivery Driver
Forward Logistix Partners
11.2023 - 03.2024
Customer Service Representative
Profectis
02.2011 - 08.2011
Customer Service Representative
Moneypenny
04.2008 - 06.2009
Store Associate
LPG
05.2002 - 02.2005
Certification - Customer Service Fundamentals
Knowledge Accelerators
Certificate - Certified Personal Trainer
National Academy of Sports Medicine
Certification - Certified Personal Trainer
National Academy of Sport Medicine
Certification - Technical Customer Support
Google
Associate in Science (A.S.) - Business Management
IHK Nuernberg
High School -
Freie Waldorfschule Kreuzberg
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