Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sinara Abraham

Columbia

Summary

Dedicated Medical Front Office Administration Specialist with comprehensive training in medical office procedures, patient intake, scheduling, billing, and EHR management. Currently pursuing CMAA certification to further enhance expertise. With 1.5 years of experience as a healthcare customer service representative, skilled in managing patient inquiries, appointment scheduling, and insurance verification, consistently exceeding customer satisfaction while ensuring patient confidentiality. Eager to contribute administrative support that enhances patient experiences and improves practice efficiency.

Overview

10
10
years of professional experience

Work History

Mailroom Clerk

ADP/KELLY SERVICES
12.2024 - 01.2025
  • Operated scanner and manual sorted mail to accurately disturbed mail.
  • Received, sorted, and distributed over 100 payroll checks/vouchers/W-2 forms/1099 to sent out to payroll companies throughout Florida/Puerto Rico.
  • Multitasked effectively in a fast-paced environment, prioritizing tasks appropriately to meet daily deadlines consistently.

Document Control Specialist

U.S. Army Criminal Investigation Laboratory/ KELLY SERVICES
08.2024 - 09.2024
  • Examined through 2+ evidence box records to document each piece of digital evidence stored in along with documented case files containing court proceedings of criminal cases.
  • Conducted training sessions for new employees on document control procedures, ensuring consistency across departments.
  • Carefully reviewed over 200 case documents and reports for completeness and accuracy.

Data Center Security Officer

Securitas
02.2015 - 06.2024
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Monitored CCTV cameras and alarm systems for security breaches.

Customer Support Representative

Continuum Global Solutions
01.2024 - 05.2024
  • Documented detailed records of customer interactions using CRM software, ensuring accurate documentation for future reference.
  • Assisted patients with understanding medical bills by providing clear explanations of charges and assisting with payment arrangements when necessary.
  • Served as a liaison between patients/families and healthcare providers/clinics/hospitals ensuring smooth communication flow.
  • Provided guidance to customers on navigating online portals or mobile applications for accessing healthcare services or managing accounts.
  • Demonstrated proficiency in using electronic health record (EHR) systems to access patient information accurately and efficiently.

Security Officer

Allied Universal Security Services, Systems and Solutions
07.2020 - 08.2023
  • Updated shift logs and produced daily reports to document security activities and specific incidents.
  • Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.
  • Assisted visitors and customers to provide directions, answer questions and meet requests.

Pharmacy Customer Service Representative

Accredo Specialty Pharmacy
11.2022 - 06.2023
  • Delivered exceptional service during high-volume periods, maintaining composure under pressure while managing multiple tasks simultaneously.
  • Answered customer questions regarding prescribed medications, over-the-counter products, and insurance coverage.
  • Managed timely and effective replacement of damaged or missing products.

General Clerk I

Exela Technologies
07.2022 - 10.2022
  • Prepared documents for digitization by sorting, organizing, and arranging them according to established guidelines and specifications.
  • Utilized 'IntelliScan' system for document digitization that included features like OCR (Optical Character Recognition) and intelligent data to scan, classify and process a full array of business documents including healthcare forms, court paperwork and etc.
  • Maintained confidentiality of sensitive information by adhering to strict security protocols and procedures.

Education

Certification in - Pharmacy Technician

Penn Foster
Scranton, PA
06.2025

Skills

    Compliance: HIPPA, HITECH, OSHA, CMS, Medical Ethics

    Medical Front Office Administration: EHR Systems, EMR (EPIC) System, Human Anatomy, Medical Terminology, Pharmacology, Patient Scheduling, Insurance Coverage, Medical Office Procedures & Administration, Patient Check-In, Registration, Audits, Insurance Verification

    Medical Coding: CPT, ICD-9, ICD-10-CM, HCPCS, Payment Adjudication, Claim Status, Resubmission Process, Billing Insurance, Coding, Team Management, Record Keeping

    Additional Relevant Experience: Customer Service, Effective Communication, Analytical, Time Management, Conflict Resolution, Adaptable, Organized, Empathetic, Teamwork, Patience, Creativity, Emotional Intelligence, Collaboration, Microsoft Office, Detail-Oriented

Timeline

Mailroom Clerk

ADP/KELLY SERVICES
12.2024 - 01.2025

Document Control Specialist

U.S. Army Criminal Investigation Laboratory/ KELLY SERVICES
08.2024 - 09.2024

Customer Support Representative

Continuum Global Solutions
01.2024 - 05.2024

Pharmacy Customer Service Representative

Accredo Specialty Pharmacy
11.2022 - 06.2023

General Clerk I

Exela Technologies
07.2022 - 10.2022

Security Officer

Allied Universal Security Services, Systems and Solutions
07.2020 - 08.2023

Data Center Security Officer

Securitas
02.2015 - 06.2024

Certification in - Pharmacy Technician

Penn Foster

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