Sisiena Williams
Fountain Inn
Summary
As an encouraging and analytical problem-solver, possessing a unique set of talents enables me to excel in team building, leadership, and motivation. Exceptional customer relations aptitude and strong relationship-building skills contribute to positively impacting company success through independent decision-making and sound judgment. Dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost performance, ultimately driving the overall success of the organization.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Quick Trip
06.2023 - 12.2024
- Maintained store appearance and cleanliness
- Created and maintained store displays
- Managed day-to-day operations of a retail store, leading a team of 10-15 employees
- Scheduled staff shifts and assigned tasks to ensure efficient store operations
- Maintained compliance with company policies and procedures
- Oversaw store inventory and ordering of new merchandise
- Assisted in the development of marketing strategies to drive sales
- Assisted in the development of store budgets, and monitored sales and expenses
- Developed strategies to improve customer loyalty
- Generated daily, weekly and monthly reports
- Executed store opening and closing procedures
- Developed and maintained relationships with vendors and suppliers
- Analyzed store performance and provided recommendations for improvement
- Analyzed customer feedback to improve store operations
- Monitored store security and safety protocols
- Responded to customer inquiries and resolved customer complaints
- Coordinated store promotions and special events
- Increased customer satisfaction by providing excellent service.
Registered Medical Assistant
Clinical Eastside Pediatrics
09.2023 - 01.2024
- Executed clinical procedures, including vital signs monitoring, vaccine administration, and medication provision.
- Enhanced patient satisfaction by providing thorough support during visits.
- Facilitated medical examinations by preparing and arranging necessary equipment.
- Maintained facility cleanliness by consistently adhering to established protocols.
- Verified and corrected patient details before entering them into electronic health record systems.
- Ensured patient confidentiality by adhering strictly to HIPAA guidelines during tasks concerning health data handling.
- Delivered essential assistance in emergencies by maintaining composure and adhering to patient stabilization protocols.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Guided patients to examination rooms efficiently.
- Facilitated accurate processing of patient information for physician analysis.
- Performed necessary EKGs and medical assessments based on patient conditions.
- Monitored blood oxygen levels.
Cashier
Culvers
12.2022 - 06.2023
- Participated in staff meetings and store training
- Worked with a team of cashiers to ensure a smooth checkout process
- Followed proper cash handling procedures
- Maintained an orderly and clean checkout area
- Greeted customers and answered any questions
- Trained new cashiers on proper cash-handling procedures
- Resolved customer complaints in a professional and courteous manner
- Answered customer telephone calls promptly and appropriately
- Executed currency and credit transactions quickly and accurately
- Participated in training new and existing cashiers, utilizing all available tools to coach, develop, and mentor them regarding proper policies and procedures
- Balanced currency, coins, and checks in cash drawers at the end of shift, calculating daily transactions using computers, calculators, or adding machine
- Collected payments by accepting cash, checks, or credit transactions from customers, making changes as necessary.
Customer Service Representative (Customer Service Rep)
URBN
02.2019 - 01.2021
- Assisted with customer service initiatives to increase customer satisfaction
- Built strong relationships with customers and maintained a high level of customer satisfaction
- Resolved customer complaints in a professional and timely manner
- Provided timely follow-up to ensure customer satisfaction
- Developed and maintained an up-to-date knowledge of company products and services
- Maintained customer records and contact information in CRM software
- Collaborated with other departments to ensure customer needs were met
- Utilized effective problem-solving techniques to resolve customer service inquiries
- Researched customer inquiries and provided accurate and helpful information.
Education
Associate of Applied Science - Registered Medical Assistant
ECPI University
Virginia Beach, VA10.2023
High School Diploma -
Georgia Connections
Duluth, GA05.2019
Skills
- Clinical Documentation
- HIPAA Compliance
- Immunization Administration
- Specimen Labeling
- Medical Office Procedures
- Electronic Health Records Management
- Urinalysis Processing
- Medication Administration
- Patient Education
- First Aid and CPR
- EKG Administration
- Laboratory Specimen Collection
- EMR / EHR(Epic/E-Clinical)
- Team Development
- Medical Terminology Proficiency
- Microsoft office expertise
- Computer skills
- Multitasking
- Organizational skills
- Active listening
- Work Planning and Prioritization
References
References available upon request.
Accomplishments
Graduated with Honors: GPA: 4.2
Timeline
Registered Medical Assistant
Clinical Eastside Pediatrics
09.2023 - 01.2024
Assistant Manager
Quick Trip
06.2023 - 12.2024
Cashier
Culvers
12.2022 - 06.2023
Customer Service Representative (Customer Service Rep)
URBN
02.2019 - 01.2021
Associate of Applied Science - Registered Medical Assistant
ECPI University
High School Diploma -
Georgia Connections
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