Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
Timeline
Rookie Of The Year 2024
Generic

Skylar Geddings

Laurens

Summary

Experienced with emergency call handling, rapid decision-making, and effective communication. Utilizes multitasking skills to manage high-stress situations and dispatch services efficiently. Track record of maintaining composure, ensuring clear communication, and providing reliable support to emergency responders.

Overview

7
7
years of professional experience
1
1
Certification

Work History

911 Telecommunicator

Laurens Dispatch
09.2023 - Current
  • Handled high-pressure situations calmly and professionally, successfully managing multiple calls simultaneously during peak hours.
  • Maintained accurate records of all incoming calls, ensuring thorough documentation for future reference and analysis.
  • Enhanced emergency response times by efficiently gathering and disseminating critical information to first responders.
  • Coordinated resources effectively during natural disasters, ensuring swift aid delivery to impacted communities.
  • Built rapport with callers, establishing trust and facilitating the collection of vital information needed for an appropriate response.
  • Contributed to the development of new training materials for incoming 911 Telecommunicators, improving overall team preparedness.
  • Updated emergency contact databases, ensuring accurate and quick access to vital information during emergencies.

Medication Technician

The Springs of Simpsonville
10.2022 - 08.2023
  • Monitored medication storage area to maintain medication security and control.
  • Prepared medication doses accurately by following medication administration record (MAR) written by healthcare providers.
  • Unpacked, sorted, counted, and labeled all incoming medications to keep optimum inventory levels.
  • Balanced the needs of multiple patients simultaneously while maintaining accuracy in medication preparation and distribution, contributing to overall patient satisfaction.

Caregiver, Special Needs

Laurens County Special Needs & Disability
07.2019 - 10.2020
  • Prepared meals and snacks and fed clients.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Enhanced the quality of life for special needs individuals by providing personalized care and attention.
  • Assisted clients in achieving their daily goals by offering physical support and emotional encouragement.
  • Provided compassionate care for special needs clients, ensuring their comfort and dignity at all times.
  • Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
  • Ensured timely administration of medications and treatments as prescribed by medical professionals.

Customer Service Representative

Concentrix
06.2019 - 09.2020
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Medication Technician

Langston Place
07.2019 - 06.2020
  • Reordered medication to maintain adequate supply.
  • Reviewed patient progress to document effects of any prescribed medication.
  • Improved medication administration accuracy by meticulously following physician orders and verifying patient information.
  • Supported patients'' adherence to treatment plans by providing clear instructions, answering questions, and addressing concerns.
  • Maintained thorough electronic records of all administered medications, adhering to HIPAA regulations and facility guidelines.

Customer Service Representative

Alorica
08.2018 - 06.2019
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Education

Laurens High School
Laurens

Skills

  • Emergency management
  • Firefighting protocols
  • Stress tolerance
  • Call prioritization
  • Incident command
  • Law enforcement procedures
  • Disaster response
  • Geographical expertise
  • Critical thinking
  • Public safety telecommunicator
  • Documentation
  • Computer-aided dispatching

Accomplishments

  • Rookie of The Year 2024
  • EMD Protocol Certification (Protocol's 1 - 33)
  • APCO & NENA Affiliated
  • Training 911 Hero Course - Ranging from Active Shooter to Rape/Sexual Assault Calls
  • Trainee - Dispatcher 1 - Dispatcher 2

Affiliations

  • IAED
  • NENA
  • APCO

Certification

  • EMD - Emergency Medical Dispatch
  • PST - Public Safety Telecommunicator
  • Certified Dispatcher 2, Laurens County
  • EMD Protocols 1-31


Timeline

911 Telecommunicator

Laurens Dispatch
09.2023 - Current

Medication Technician

The Springs of Simpsonville
10.2022 - 08.2023

Caregiver, Special Needs

Laurens County Special Needs & Disability
07.2019 - 10.2020

Medication Technician

Langston Place
07.2019 - 06.2020

Customer Service Representative

Concentrix
06.2019 - 09.2020

Customer Service Representative

Alorica
08.2018 - 06.2019

Laurens High School

Rookie Of The Year 2024

Being new to 911, I knew it was not going to be easy to relearn a carrier at 23. When I applied for this job, I remember telling my interviewer I would do anything to make this my career. I asked all the questions, I did every course, training certification or anything I could do. With in my year, I was beyond proud of all my accomplishments. I am grateful I have the administration to notice my hard work and growth. I take this accomplishment very seriously and have opened all my knowledge to any new comer I meet. This job is not for everyone, but I am beyond grateful for my brothers and sisters in this felid who have pushed me to continue.

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Skylar Geddings