Skylar Mckenzie
Salters
Summary
Dynamic Customer Service Associate with proven skills in customer engagement, problem-solving, and team collaboration. Track record of enhancing customer satisfaction through effective communication and training new hires on service protocols.
Overview
12
12
years of professional experience
Work History
Customer Service Associate
Walmart
Moncks Corner
11.2023 - Current
- Assisted customers with inquiries and resolved issues efficiently.
- Provided product information to enhance customer understanding and satisfaction.
- Collaborated with team members to improve service delivery and response times.
- Handled returns and exchanges while ensuring compliance with company policies.
- Trained new associates on customer service protocols and best practices.
- Participated in team meetings to discuss challenges and share solutions for improvement.
- Greeted customers and identified their needs.
- Kept work area neat, clean, and well-stocked at all times.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Resolved customer inquiries in a timely manner.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Provided information about products and services available to customers.
- Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Handled cash register operations accurately during peak times.
- Performed additional duties as assigned by management team.
- Followed policies and procedures to meet or exceed established performance requirements.
- Trained new hires on products and services, best practices, and protocols to reduce process gaps.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Escalated unresolved customer issues to the appropriate department or manager for resolution.
- Educated customers on special pricing opportunities and company offerings.
- Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
- Maintained knowledge of current sales promotions and new product releases.
- Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
- Maintained customer privacy and protected company operations by keeping information private and confidential.
- Tracked inventory levels of popular items to ensure availability for customers' orders.
- Managed multiple tasks simultaneously while maintaining accuracy and attention to detail.
Member Service Specialist
Planet Fitness
Temple
12.2018 - 01.2020
- Assisted members with account inquiries and service requests.
- Educated customers on product features and benefits.
- Coordinated member events to enhance community engagement.
- Resolved member issues through effective communication and problem-solving.
- Processed membership applications and renewals efficiently.
- Maintained accurate records in the membership database system.
- Provided training and support to new staff on service protocols.
- Monitored trends in customer feedback in order to identify areas needing improvement within the organization.
- Performed daily audits of teller drawers to ensure compliance with security regulations.
- Generated reports on membership activity for senior management review.
- Managed continuous delivery of top quality membership support.
- Developed relationships with members to increase loyalty and satisfaction through personal contact, follow-up calls, and outreach activities.
- Provided exceptional customer service to members and guests by answering inquiries, resolving complaints, and providing information in a timely manner.
Customer Service Representative
Sykes Enterprises, Incorporated
Kingstree
11.2014 - 10.2018
- Provided exceptional customer support via phone, email, and chat platforms.
- Resolved customer inquiries and issues with a focus on satisfaction.
- Documented customer interactions accurately in the CRM system.
- Analyzed customer feedback to identify trends and recommend solutions.
- Maintained knowledge of products and services to assist customers effectively.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Cashier
McDonald's
Kingstree
08.2013 - 11.2014
- Processed customer orders quickly and accurately at a busy fast-food restaurant.
- Managed cash register, handling transactions and providing change to customers.
- Assisted in maintaining cleanliness of dining area and food preparation stations.
- Collaborated with team members to ensure smooth service during peak hours.
- Provided excellent customer service, addressing inquiries and resolving issues promptly.
- Followed safety protocols for food handling and equipment usage consistently.
- Stocked supplies, ensuring availability of items for efficient operations throughout the shift.
- Trained new cashiers on register operations and company policies effectively.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Education
Dental Assistant - Dental Hygiene
Costal Medical Training Institute
03-2025
Medical Administrative Assistant - Medical Informatics
MedCerts
03-2018
Pharmacy Technician - Pharmaceutical Medicine
MedCerts
03-2018
High School Diploma -
West Maddison Falls
Arizona City, AZ05-2014
Skills
- Patient care
- Electronic health records
- Medical billing
- Data entry
- Customer service
- Team collaboration
Timeline
Customer Service Associate
Walmart
11.2023 - Current
Member Service Specialist
Planet Fitness
12.2018 - 01.2020
Customer Service Representative
Sykes Enterprises, Incorporated
11.2014 - 10.2018
Cashier
McDonald's
08.2013 - 11.2014
Dental Assistant - Dental Hygiene
Costal Medical Training Institute
Medical Administrative Assistant - Medical Informatics
MedCerts
Pharmacy Technician - Pharmaceutical Medicine
MedCerts
High School Diploma -
West Maddison Falls
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