Skyler Keller
Moncks Corner
Summary
Dynamic General Manager with a proven track record at United Fire Sprinkler Service, LLC, driving operational efficiency and fostering team collaboration. Expert in budget management and customer relations, achieving significant sales growth through strategic initiatives. Adept at problem resolution and relationship building, enhancing client loyalty and satisfaction.
Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.
Overview
13
13
years of professional experience
Work History
General Manager
United Fire Sprinkler Service, LLC
Summerville, SC
09.2023 - 05.2026
- Oversaw daily operations ensuring compliance with safety regulations and industry standards.
- Developed and implemented process improvements that enhanced operational efficiency and service delivery.
- Managed budgetary allocations, optimizing resource utilization across multiple projects.
- Led cross-functional teams in executing strategic initiatives, fostering collaboration and communication.
- Established relationships with key stakeholders to support business growth and operational success.
- Coordinated project timelines, ensuring timely completion of installations while maintaining quality standards.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
Sales Manager
Hiller Companies, Inc
Charleston, SC
10.2020 - 09.2023
- Led sales initiatives to increase revenue and market penetration.
- Mentored junior sales staff to enhance performance and achieve targets.
- Developed strategic sales plans aligning with company objectives.
- Analyzed market trends to identify new business opportunities.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Attended industry events and conventions to explain sales opportunities.
- Secured lucrative contracts with major accounts, leveraging strong negotiation skills and deep industry knowledge.
Lead Technician & Sales Manager
Liberty Fire Protection
North Charleston, SC
02.2014 - 09.2020
- Supervised installation and maintenance of fire protection systems to ensure compliance with safety regulations.
- Trained and mentored junior technicians on best practices and technical procedures in fire protection.
- Conducted rigorous inspections of fire suppression equipment to identify deficiencies and recommend repairs.
- Developed and implemented operational protocols, enhancing workflow efficiency across service teams.
- Conducted regular inspections and maintenance of fire extinguishers to ensure compliance with safety regulations.
- Repaired and replaced defective components in fire extinguishers, enhancing operational reliability and safety.
- Led sales team to exceed quarterly targets through strategic planning and execution.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Evaluated competitor offerings to adapt sales strategies and maintain competitive advantage.
Fire Extinguisher Technician
VSC Fire & Security
Charleston, SC
09.2013 - 02.2014
- Developed and implemented efficient workflows for extinguisher servicing, improving turnaround times by streamlining processes.
- Inspected and tested building manual and automatic response fire suppression systems.
Education
GED -
Summerville High
Summerville, SCSkills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Customer relations
- Relationship building
- Goal setting
- Verbal and written communication
- Administrative skills
- Motivation
Languages
English
Full Professional
Timeline
General Manager
United Fire Sprinkler Service, LLC
09.2023 - 05.2026
Sales Manager
Hiller Companies, Inc
10.2020 - 09.2023
Lead Technician & Sales Manager
Liberty Fire Protection
02.2014 - 09.2020
Fire Extinguisher Technician
VSC Fire & Security
09.2013 - 02.2014
GED -
Summerville High