Ombrealh Blake
Rock Hill
Summary
Dynamic Shift Leader with proven success at Jack in the Box, excelling in team leadership and problem-solving. Skilled in training staff and enhancing customer satisfaction through effective conflict resolution. Adept at managing inventory and achieving operational goals, ensuring a profitable and efficient work environment.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
8
8
years of professional experience
Work History
Shift Leader
Jack in the Box
09.2023 - 01.2026
- Enforced company policies and regulations with employees.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Trained new employees and delegated daily tasks and responsibilities.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Completed cash and credit card transactions accurately using POS software.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
Sales Associate
7-eleven
02.2022 - 09.2024
- Solved customer challenges by offering relevant products and services.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Residential Counselor
New Hope Treatment Ctr
01.2018 - 03.2022
- Resolved conflicts by performing in-time crisis intervention and enforcing discipline and behavior metrics.
- Supported residents in coping with emotions and fears through one-on-one sessions.
- Delivered frequent summaries on resident progression and regression in treatment to provide recommendations towards treatment plan for success.
- Assisted residents in adhering to treatment plans by setting up medical appointments, arranging transportation, coordinating services, and providing emotional support.
- Addressed behavioral and emotional needs of residents through activities and interventions, increasing resident socialization, interpersonal, and social skills.
Education
No Degree -
Johnson C. Smith University
Charlotte, NCHigh School Diploma -
Northwestern High School
Rock Hill, SC06-2010
Skills
- Sales and upselling
- Training assistance
- Technical support
- Staff supervision
- Goal setting and tracking
- Shift paperwork completion
- Problem-solving
- Flexible schedule
- Team leadership
Timeline
Shift Leader
Jack in the Box
09.2023 - 01.2026
Sales Associate
7-eleven
02.2022 - 09.2024
Residential Counselor
New Hope Treatment Ctr
01.2018 - 03.2022
No Degree -
Johnson C. Smith University
High School Diploma -
Northwestern High School