Sommer Harrison

Customer Service Representative

Footprints Floors

05.2022 - 11.2025

Managed difficult customer situations with professionalism and empathy.
Conducted training sessions for new hires on customer service best practices.
Participated in community outreach programs to promote brand awareness and loyalty.
Contributed to team effort by meeting performance goals and assisting colleagues when needed.
Managed high-volume call center inquiries, ensuring customer satisfaction through effective communication.
Engaged in continuous learning opportunities to stay informed on industry best practices.
Implemented CRM software to track customer interactions and feedback.
Upheld company policies while ensuring customer satisfaction in all interactions.
Navigated multiple computer systems and utilized search tools to find information.
Entered large volume of information daily with high degree of accuracy.
Used computers and [Software] to enter data and process information.
Reviewed source documents for completeness and accuracy, identifying illegible or incomplete source data.
Kept high level of accuracy in completing repetitive tasks.
Inputted data into various spreadsheets, databases, and accounting systems.
Followed up with scheduled individuals and completed intake form.
Avoided overbooking and errors through proactive communication about new appointments and schedule changes.
Oversaw schedules by engaging individuals through text, call and email.
Managed scheduling conflicts with diplomacy, minimizing disruptions.
Managed schedules with daily bookings, availability determinations, and rescheduling.
Managed changes in appointment schedules and communicated updates to relevant parties.
Resolved scheduling conflicts with minimal oversight from managers.
Adapted schedules to accommodate unexpected changes, ensuring continuity.
Delivered fast and friendly service to handle questions and service complaints.
Approached and solved problems with initiative and sound judgment.
Listened to customer requests and specifications and made suggestions to appropriately fulfill needs.
Collaborated positively with peers and other staff members to maintain friendly, supportive, and cooperative work atmosphere.
Managed 50 plus calls daily in 5 different accounts