Sonja Stewart
Rock Hill
Summary
Dynamic customer service professional with a proven track record at Teleperformance, excelling in problem resolution and communication. Adept at analyzing feedback to drive improvements, I leverage active listening and data entry skills to enhance customer satisfaction and streamline processes, consistently achieving high service standards in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Customer Service Agent
Teleperformance
10.2024 - 05.2026
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Collaborated with team members to enhance service delivery and streamline processes.
- Trained new staff on customer service protocols and company policies.
- Analyzed customer feedback to identify trends and suggest improvements.
- Implemented quality assurance measures, enhancing overall service standards.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Clearly communicated product features and benefits, helping customers make informed decisions about their purchases.
Receiving Clerk
West Marine
07.2023 - 09.2024
- Oversaw receipt and inspection of incoming inventory for accuracy and quality compliance
- Coordinated with vendors to resolve discrepancies in shipments and invoices
- Managed organization of warehouse space for efficient storage and retrieval
- Trained new staff on receiving procedures and safety protocols
- Maintained accurate records of inventory levels using warehouse management systems
- Collaborated with cross-functional teams to streamline supply chain processes
- Unloaded pallets and deliveries and organized products in warehouse.
Warehouse Associate
Ross Distribution Center
Rock Hill, SC
01.2017 - 06.2022
- Operated forklifts and hand trucks to transport products efficiently throughout warehouse.
- Maintained accurate inventory records using electronic scanning systems.
- Assisted in loading and unloading shipments to ensure timely distribution.
- Collaborated with team members to optimize workflow and minimize delays.
- Streamlined packing processes, improving overall efficiency in order fulfillment operations.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
Education
High School Diploma -
Lancaster High Scool
Lancaster, SCSkills
- Customer service
- Data entry
- Problem resolution
- Outstanding communication skills
- Call center experience
- Active listening
- Empathetic and genuine
- Complaint handling
Timeline
Customer Service Agent
Teleperformance
10.2024 - 05.2026
Receiving Clerk
West Marine
07.2023 - 09.2024
Warehouse Associate
Ross Distribution Center
01.2017 - 06.2022
High School Diploma -
Lancaster High Scool