Sonya Driggers
Lexington
Summary
With a proven track record at Banfield Animal Hospital with 10+ years experience as a hardworking team member that excels in conflict resolution, staff training, enhancing customer satisfaction and team performance. My leadership in high-pace, high-stress environments and expertise in complex problem-solving have significantly contributed to operational excellence and a positive work culture, embodying a commitment to excellence and effective team motivation.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Shift Lead
Banfield Animal Hospital
09.2018 - Current
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for clients
- Kept employees operating productively and working on task to meet business and customer needs.
- Trained and mentored new employees on company policies, procedures, and best practices for optimal performance.
- Demonstrated commitment to the organization's core values, leading by example and fostering a culture of excellence
- Cognitive of the daily workload to include emergencies that ensure doctors stay on task throughout the day to allot time to compete medical notes/discharge
Veterinary Assistant
Banfield Animal Hospital
09.2014 - Current
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
- Competent in placement of IV catheters, monitoring patient vitals and administering oral/IV/subcutaneous medications based on veterinarian direction
- Proficient in intubation and extubation
- Performed dental cleanings, blood draws (cephalic, saphenous and jugular) as well as radiograph
- Provided maintenance/diagnostics on equipment such as IDEXX, IM3 dental scaler, dental radiograph and Abaxis on quarterly OR as needed basis
Supervisor
United Army
10.1994 - 11.2014
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Communicated and coordinated directly with Nurse Case Managers, Primary Care Doctors and various agencies in community to advise and assess the medical and personal needs of transitioning Soldiers
- Responsible for the recovery of mentally and critically injured personal in high stress environment while demonstrating compassion and understanding to their individual disability; Conferred with family members to assist in the understanding of their service members' transition
- Provided recommendations on hiring of over 50 new personnel, trained and supervised training of each one
- Maintained the highest level of confidentiality in handling of medical and personal records over over 200 individuals
- Evaluated over 40 personnel quarterly on development, future goals and effectively coordinated resources to accomplish said goals
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Cultivated harmonious working relationships of tema regardless of background, lifestyle or nationality by establishing trust and compassion
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
Education
Bachelor of Science - Biology
Columbus State University
Columbus, GaHigh School Diploma -
Bradshaw High School
Florence, AL05-1994
Skills
- Customer service focus
- Employee training
- Customer satisfaction
- Team motivation
- Conflict resolution
- Staff supervision
- Staff scheduling
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Time management
Certification
- Fear Free Certified
- OSHA Certified
- CPR Certified
Timeline
Shift Lead
Banfield Animal Hospital
09.2018 - Current
Veterinary Assistant
Banfield Animal Hospital
09.2014 - Current
Supervisor
United Army
10.1994 - 11.2014
- Fear Free Certified
- OSHA Certified
- CPR Certified
Bachelor of Science - Biology
Columbus State University
High School Diploma -
Bradshaw High School
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