Sonya Jenkins
Hilton Head Island,SC
Summary
Experienced with managing medical office operations and ensuring seamless administrative functions. Utilizes effective team leadership and process optimization to enhance office productivity. Track record of maintaining high standards in patient care and office management for 25 plus years.
Overview
36
36
years of professional experience
Work History
Office Manager
Hilton Head General & Laparoscopic Surgery PA
10.2005 - Current
- Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll.
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
- Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure accounts are balanced.
- Complete forms in accordance with company procedures.
- Open, read, route, and distribute incoming mail or other materials and answer routine letters.
- Provide monthly financial reports to all physician partners
- Manage accounts payable and receivable for Main company and LLC company.
- Supervise Office Receptionist
- Review and correct physician billing and coding as needed
- Assist Physician if office nurse is not available
- Increased revenue by optimizing billing processes and ensuring timely collection of payments from both patients and insurance companies.
- Consulted with healthcare professionals on business decisions.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Balancing Quickbooks for CPA
Office Receptionist
Hilton Head General & Laparoscopic Surgery PA
09.1998 - 10.2005
- Answer telephones and direct calls to appropriate staff.
- Complete insurance or other claim forms.
- Managed patient scheduling and appointment confirmations to optimize office workflow.
- Notify nursing staff when patients are ready to proceed to the examination room.
- Oversaw front desk operations, ensuring a welcoming environment for patients and visitors.
- Schedule patient appointments, test and referrals to other physicians
- Obtain patient health insurance and payment information, and collect co-pays or co-insurance.
- Review and correct physician office billing codes as needed
- Reviewed and sent medical records to other physicians upon request.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Insurance Poster
Central Billing Office
01.1996 - 09.1998
- Posting payments for Multi-Specialities
- Helping patients with billing invoices
- Processed payment transactions efficiently, ensuring timely and accurate handling of client accounts.
- Provided exceptional support to customers by addressing inquiries related to billing and payments in a timely manner.
- Performed various administrative tasks related to payments, including generating reports, updating records, and maintaining accurate documentation.
Filing Clerk
Orthopedic Office
07.1989 - 01.1996
- Perform general office duties such as typing, operating office machines, and sorting mail.
- Answer questions about records or files.
- Greet patient and check them in and out
- Data entry
Education
High School Diploma -
HHIHS
Hilton Head Island, SC06.1989
Certified Nursing Assistant - Nursing
Technical College of The Lowcountry
Beaufort, SC12-2023
Skills
- Administration and Management
- Office management
- Strong work ethic
- Effective multitasking
- Billing processes
Timeline
Office Manager
Hilton Head General & Laparoscopic Surgery PA
10.2005 - Current
Office Receptionist
Hilton Head General & Laparoscopic Surgery PA
09.1998 - 10.2005
Insurance Poster
Central Billing Office
01.1996 - 09.1998
Filing Clerk
Orthopedic Office
07.1989 - 01.1996
High School Diploma -
HHIHS
Certified Nursing Assistant - Nursing
Technical College of The Lowcountry
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