Sophia Pappas
Greer
Summary
Results-driven Shift Manager known for improving team performance and operational compliance. Skilled in mentoring team members and handling escalated customer issues, consistently delivering exceptional service.
Overview
3
3
years of professional experience
Work History
Shift Manager
Chick-fil-A
03.2025 - Current
- Supervised daily operations to ensure compliance with quality and safety standards.
- Trained and mentored team members on customer service best practices and operational procedures.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Resolved customer complaints effectively, fostering a positive dining experience and repeat business.
- Conducted performance evaluations for team members, providing constructive feedback for development.
- Led by example, demonstrating strong work ethic and commitment to excellence, inspiring staff to achieve their best.
FOH Team Member
Chick-fil-A
10.2022 - 03.2025
- Provided exceptional customer service in high-volume environment, ensuring customer satisfaction and loyalty.
- Operated point-of-sale systems efficiently, accurately processing transactions and managing cash flow.
- Collaborated with team members to maintain cleanliness and organization of front-of-house area during peak hours.
- Assisted in training new staff on operational procedures and best practices for delivering quality service.
- Established welcoming atmosphere by greeting each guest warmly.
Education
No Degree -
Greer High School
Greer05-2026
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Interpersonal skills
- Verbal and written communication
Timeline
Shift Manager
Chick-fil-A
03.2025 - Current
FOH Team Member
Chick-fil-A
10.2022 - 03.2025
No Degree -
Greer High School