Sourav Das
Chittagong,Bangladesh
Summary
Hospitality Professional With 6+ years of experience in F&B operations and team leadership, currently serving at a luxury resort Constance Ephelia, Seychelles. Proven ability to enhance guest satisfaction, streamline service workflows, and lead high-performing teams in fast-paced environments. Combines hands-on hospitality expertise with technical skills in video editing and IT, enabling innovative guest engagement solutions. Adept at multitasking, staff training, and operational excellence.
Overview
15
15
years of professional experience
Work History
F&B Attendant
Constance Ephelia Resort
Mahé
11.2023 - Current
- Delivered prompt, high-quality food and beverage service to enhance guest satisfaction.
- Greeted guests, assisting with orders and special requests to ensure a personalized experience.
- Maintained cleanliness and setup of dining areas to uphold resort standards.
- Coordinated with kitchen and bar staff for seamless service delivery.
- Ensured adherence to hygiene and safety protocols throughout service operations.
Senior Waiter
Hotel Saint Martin Ltd
Chittagong, Bangladesh
12.2018 - 10.2023
- Supervised service staff to deliver high-quality dining experiences.
- Accurately took and served orders to enhance efficiency.
- Resolved guest complaints promptly to maintain satisfaction.
- Maintained cleanliness and readiness of all dining areas.
- Trained new staff to ensure seamless service operations.
- Ensured compliance with hygiene and service standards for optimal safety.
IT Supervisor
Sohel Securities Ltd.
Chittagong
05.2010 - 08.2017
- Manage daily IT operations, networks, and system performance.
- Troubleshoot technical issues and ensure cybersecurity compliance.
- Maintain infrastructure (LAN/WAN/Wi-Fi), servers, and data backups.
- Oversee software updates, vendor coordination, and IT asset management.
- Train staff, supervise IT team, and support strategic tech initiatives.
Education
Bachelor of Business Studies -
National University
Chittagong01-2010
Higher Secondary Certificate -
Chittagong Metropolitan Commerce College
Chittagong01-2006
Skills
- Technical: Microsoft Office, Risk Management System (RMS), HR Software, Accounting Softwares
- Soft Skills: Attention to detail, Time Management, Multitasking
Hobbies and Interests
- Photography
- Filming (Relevant for hotel marketing/event documentation roles)
Extra-curricular Activities
Video Editor, Channel 24, Bangladesh (Sep, 2017 - Nov, 2023)
- Edit and finalize content for broadcast.
- Add graphics, sound, and effects.
- Collaborate with producers and meet tight deadlines.
- Ensure quality, branding, and compliance standards.
Languages
Bengali
First Language
English
Proficient (C2)
C2
Hindi
Advanced (C1)
C1
Timeline
F&B Attendant
Constance Ephelia Resort
11.2023 - Current
Senior Waiter
Hotel Saint Martin Ltd
12.2018 - 10.2023
IT Supervisor
Sohel Securities Ltd.
05.2010 - 08.2017
Bachelor of Business Studies -
National University
Higher Secondary Certificate -
Chittagong Metropolitan Commerce College
Similar Profiles
ENENI GREEN OKOROHENENI GREEN OKOROH
In-Room Dining Supervisor at Constance Ephelia ResortIn-Room Dining Supervisor at Constance Ephelia Resort
Jean-Yves KilindoJean-Yves Kilindo
Villa Host at Constance Ephelia ResortVilla Host at Constance Ephelia Resort
Vinay Ajay Kumar MaddelaVinay Ajay Kumar Maddela
Front Office Duty Manager and (acting Assistant Front Office Manager) at Constance Ephelia Resort, Mahe IslandFront Office Duty Manager and (acting Assistant Front Office Manager) at Constance Ephelia Resort, Mahe Island
Mohammed ShowkatMohammed Showkat
Senior housekeeping supervisor at Madinat jumeirah hotel and resortSenior housekeeping supervisor at Madinat jumeirah hotel and resort
Ariful Islam ShifathAriful Islam Shifath
Branch Manager at Graduate Resources Enhancing Center (GREC)Branch Manager at Graduate Resources Enhancing Center (GREC)