Spencer Maloney
Johns Island
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
7
7
years of professional experience
Work History
Server
Henry’s Seafood and Jazz
02.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
Server
Kapow! Noodle Bar
02.2022 - 12.2022
- Maintained complete knowledge of food, beverage menus and preparation
- Took orders for alcoholic (age 21 and over) and non-alcoholic beverages and food items
- Prepared orders for alcoholic (age 21 and over) and non-alcoholic beverages
- Able to use a computer to ring orders into a POS (Toast Software)
- Suggestively sold and served food and drinks from seven to ten tables, as determined by management
- Refilled drinks as needed for guests
- Accepted different types of payment
- Interacted with guests, management, and co-workers in a friendly/fast manner
- Maintained specific side-work (which included the following: get ice for bins, sleeve silverware, make/portion sauces, cut lemons, sweep/mop after closing, set up tables at open, breakdown tables at the close, set up the bar, drink and server stations), and ensure the total cleanliness and smooth operation of the restaurant
- Cleared and reset tables
- Checked identification of guests to ensure they are of legal age to consume alcoholic beverages
- Refuse to serve beverages in a polite manner to guests who are not of legal age or to guests that have exceeded their drinking limit
- Treated guests in a manner to ensure their complete satisfaction
- Always striving to exceed our guests' expectations
- Reported to work on time in a neat and clean uniform
- Well-groomed hair and personal hygiene were essential
- Maintained adherence to all Company policies and procedures
- Other duties as directed by management
- Reported to required meetings
Technical Support Specialist
Toast Inc.
12.2018 - 04.2020
- Use an empathetic and consultative approach to correspond with customers and partners over the phone and via email
- Schedule demos and trainings to help customers get the most out of the Toast product
- Troubleshoot issues and provide customized solutions
- Partner with the Sales, Implementation, and Engineering teams to ensure a positive customer experience
Supervisor
Alorica
01.2018 - 12.2018
- Oversees all aspects of team member training and development related to programs and client needs
- Ensure all company policies and procedures are adhered to at the new centers
- This includes promoting a healthy work environment with honesty, integrity, and respect for all employees
- Manages all financial and budgeting responsibilities of operational support division
- Oversees performance and quality standard reviews to ensure outcomes meet client expectations
- Troubleshoots and creates action plans to quickly and effectively address problems
- Identifies process improvement opportunities to drive operational efficiencies operation
- Monitors all key metrics in support of meeting/exceeding initiative objectives
Education
Diploma -
Abraham Lincoln High School
Council Bluffs, IA05.2010
Skills
- Learn New Software and Hardware
- Active Listening
- Adaptability
- Analyze Technical Issues
- Application Support
- Assess Customer
- Attention to Detail
- Case Notes
- Data Migration
- Data Settings
- Detail Oriented
- Diagnosing Hardware
- Diagnosing Software
- Error Logs
- Explainingsatisfaction
- Identify Process Improvements
- Mechanical
- Reasoning
- Mobile Devices
- Operating Systems
- Networks
- Patience
- Redirecting Problems to Appropriate Resources
- Web Applications
- Web Support Troubleshooting
- Roofing
- Construction
- Guest Engagement
- Cash Handling
- Exceptional customer service
- Strong Work Ethic
- Menu Memorization
- High-volume dining
- Sales expertise
- Food safety practices
Timeline
Server
Henry’s Seafood and Jazz
02.2023 - Current
Server
Kapow! Noodle Bar
02.2022 - 12.2022
Technical Support Specialist
Toast Inc.
12.2018 - 04.2020
Supervisor
Alorica
01.2018 - 12.2018
Diploma -
Abraham Lincoln High School
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