Stacey Gallegos
Kinards
Summary
Dynamic leader with proven success at Family Dollar and Whitefords Inc., enhancing store operations and customer satisfaction. Excelled in team leadership, fostering a positive environment, and strategic inventory management. Achieved significant sales growth through exceptional customer service and problem-solving skills. Skilled in mentoring staff to exceed performance benchmarks while maintaining a focus on achieving organizational goals.
Overview
25
25
years of professional experience
Work History
Store Manager
Family Dollar
07.2018 - 01.2025
- Established a welcoming atmosphere to encourage repeat business.
- Motivated staff to achieve store goals for enhanced sales productivity.
- Analyzed sales data for strategic planning and resource allocation.
- Resolved customer complaints for improved store reputation and loyalty.
- Analyzed sales trends to adjust inventory orders for improved turnover.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
District Manager
Whitefords Inc.
02.2000 - 01.2018
- Established operational benchmarks to monitor performance and quality.
- Drove employee engagement initiatives for improved morale and retention.
- Fostered strong client relationships to drive repeat business and referrals.
- Aligned team objectives to organizational goals for cohesive direction.
- Streamlined operational processes for increased productivity and cost savings.
- Supervised various locations, enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
Education
Clinton High School
Clinton SC05.1983
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Store opening and closing
- Team leadership
- Friendly and positive
- Outstanding communication skills
- Team leadership and coaching
- Inventory management
Timeline
Store Manager
Family Dollar
07.2018 - 01.2025
District Manager
Whitefords Inc.
02.2000 - 01.2018
Clinton High School
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