Staci Roberts
Charleston
Summary
Dynamic warehouse professional with extensive experience at ARS Rescue Rooter, excelling in shipping and receiving while ensuring OSHA compliance. Proven track record in enhancing customer satisfaction through effective problem-solving and teamwork. Recognized for streamlining processes, achieving timely deliveries, and maintaining meticulous organization in fast-paced environments.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
4
4
years of professional experience
Work History
Owner/Photographer
Lowcountry Made Photography
01.2022 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Digitally edited photos to enhance appearance.
- Delivered high-quality images under tight deadlines, demonstrating strong time management skills.
- Edited, toned, captioned, and uploaded photographs for publication.
- Took photos from different angles and perspectives to capture perfect images.
- Planned and prepared for on-location and studio shoots.
- Scheduled and booked locations for photo shoots, working collaboratively with clients and contacts.
- Provided exceptional customer service throughout the entire process from initial consultation to delivery of final products.
- Optimized workflow efficiency by implementing photo editing software tools like Lightroom and Photoshop.
- Assisted clients in selecting poses, wardrobe and backgrounds to photograph different looks, concepts and locations.
- Enhanced client satisfaction through exceptional editing skills, resulting in repeat business and referrals.
Warehouse Specialist/Parts Manager
ARS Rescue Rooter
01.2025 - Current
- Verified amount of items received in orders and cross-checked with invoices.
- Collaborated with team members to meet daily order fulfillment goals, ensuring timely delivery to customers.
- Maintained cleanliness and organization within the warehouse facility, promoting a safe working environment for all staff members.
- Coordinated with shipping carriers to schedule pickups and deliveries, ensuring orders were processed efficiently without delays.
- Streamlined receiving processes by coordinating closely with suppliers on shipment scheduling.
- Checked packages and merchandise for damage and notified vendors.
- Assisted in receiving, stocking and distribution of merchandise.
- Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
- Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
- Streamlined the ordering process for faster and more accurate deliveries, resulting in higher customer satisfaction.
Warehouse Manager/Dispatcher
Carney and Son 72 Degrees
10.2023 - 12.2024
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Maintained a safe work environment by enforcing strict adherence to OSHA guidelines and company policies.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Maintained updated and detailed records of calls in physical and electronic database.
- Streamlined the dispatch process by organizing resources and routes, optimizing response efforts.
- Managed high-stress situations to ensure caller calmness, using effective communication and problem-solving skills.
Lead Customer Service Representative
Holy City Heating and Air
01.2022 - 01.2023
- Managed a team of customer service representatives, consistently achieving performance targets and goals.
- Enhanced customer satisfaction by efficiently resolving complex issues and providing timely solutions.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Engaged clients in person and over phone to answer questions and address complaints.
- Established positive relationships with clients through regular follow-ups and personalized service offerings.
- Maintained high-quality standards by regularly monitoring calls and providing constructive feedback to team members.
- Ensured all customer complaints were addressed promptly, resulting in a significant reduction in escalations.
- Decreased average call time through effective problem-solving techniques and clear communication with customers.
- Improved first-call resolution rates by implementing troubleshooting guides for common issues faced by customers.
- Streamlined processes for better service delivery, resulting in improved customer retention rates.
- Investigated and resolved customer inquiries and complaints quickly.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
Office Manager
Terminix Termite & Pest Control
08.2021 - 01.2022
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Optimized office space utilization, leading to more efficient and productive work environment.
- Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
Education
James Island Charter High School
James Island, SC06-2015
Skills
- Loading and unloading
- Shipping and receiving
- Cycle counting
- Warehouse safety
- Storage organization
- Safety compliance
- Warehouse organization
- Decision-making
- Critical thinking
- Problem-solving
- Data entry
- Willing to learn
- Attention to detail
- Product verification
- OSHA compliance
- Invoice verification
- Teamwork
- Time management
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Organizational skills
Timeline
Warehouse Specialist/Parts Manager
ARS Rescue Rooter
01.2025 - Current
Warehouse Manager/Dispatcher
Carney and Son 72 Degrees
10.2023 - 12.2024
Owner/Photographer
Lowcountry Made Photography
01.2022 - Current
Lead Customer Service Representative
Holy City Heating and Air
01.2022 - 01.2023
Office Manager
Terminix Termite & Pest Control
08.2021 - 01.2022
James Island Charter High School
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