Stacie Pennington
Myrtle Beach
Summary
Dynamic Shift Leader with a proven track record at Duck Donuts, excelling in team leadership and problem-solving. Enhanced workflow efficiency during peak hours and resolved customer complaints, boosting satisfaction rates. Skilled in cash handling and POS system operation, fostering a positive work environment and driving sales through effective upselling techniques.
Professional with experience in leadership and operations management. Demonstrates strong focus on team collaboration and achieving results. Possesses skills in conflict resolution, time management, and effective communication. Adaptable and reliable, meeting changing needs and ensuring smooth workflow. Prepared to drive team performance and operational excellence.
Overview
14
14
years of professional experience
Work History
Shift Leader
Duck Donuts
10.2022 - Current
- Supervised team members to ensure adherence to operational standards and quality control.
- Monitored inventory levels and assisted in ordering supplies to prevent shortages.
- Implemented process improvements that increased workflow efficiency during peak hours.
- Resolved customer complaints swiftly, enhancing overall satisfaction and retention rates.
- Conducted daily inspections of workstations to ensure cleanliness and compliance with health regulations.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Kitchen Prep Cook
Chicken Salad Chick
11.2020 - 08.2022
- Prepared ingredients by chopping, slicing, and dicing to ensure efficient meal assembly.
- Maintained cleanliness and organization of workstations to adhere to food safety standards.
- Assisted in inventory management by tracking supplies and notifying management of shortages.
- Collaborated with team members to streamline food preparation processes and reduce wait times.
- Monitored cooking times and temperatures to ensure meals met quality standards before service.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Contributed to a positive team environment through effective communication and collaboration with staff members.
- Handled high-volume prep work efficiently, ensuring all ingredients were prepared accurately and promptly.
Shift Leader
Circle K
09.2016 - 10.2020
- Trained new staff on equipment usage and safety procedures to enhance efficiency.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Enforced company policies and regulations with employees.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
Housekeeper
Camelot By The Sea
06.2012 - 02.2016
- Maintained cleanliness and sanitation standards across guest rooms and common areas.
- Developed efficient cleaning routines to enhance operational productivity.
- Trained new staff on cleaning protocols and best practices for safety.
- Ensured timely replenishment of supplies to support uninterrupted service delivery.
- Addressed guest concerns promptly, enhancing overall satisfaction rates.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
Education
High School Diploma - College Prep
Westland High School
Galloway, OH05.2007
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Strong verbal and written communication
- POS system operation
- Sales and upselling
- Inventory counts
- Punctual
Timeline
Shift Leader
Duck Donuts
10.2022 - Current
Kitchen Prep Cook
Chicken Salad Chick
11.2020 - 08.2022
Shift Leader
Circle K
09.2016 - 10.2020
Housekeeper
Camelot By The Sea
06.2012 - 02.2016
High School Diploma - College Prep
Westland High School