Stacy Holland
Anderson
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical & financial banking tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
20
20
years of professional experience
Work History
Medical Receptionist
AnMed Health
09.2023 - Current
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Self-Employed Cleaning Business
Housekeeping
01.2011 - 07.2022
- Maintained optimal cleanliness and hygiene in residential and commercial buildings.
- Performed services like sweeping, dusting, mopping, and other selected services that needed assistance.
- Maintained and reported any necessary maintenance or safety hazards to the homeowner or manager in charge.
Guest Service Ambassador
AnMed Health
06.2020 - 10.2021
- Checked in Guests, while providing them with information about their appointment.
- Handled the phones, assisting patients with any questions and took messages for the medical staff on call.
- Emailed important and proper communications to patients and Doctors about appointment information.
- Transported and directed patients to the appropriate room or waiting area.
Senior Care Assistant
Foothills Retirement Community
06.2016 - 01.2020
- Improved patient satisfaction by providing compassionate and attentive care to the patient in various care settings.
- Enhanced resident safety by consistently monitoring their health and reporting any changes to medical professionals.
- Supported senior independence through assistance with daily living tasks, such as grooming, dressing, and mobility.
- Minimized potential risks for falls or injuries by regularly assessing the environment for hazards and implementing appropriate safety measures.
Bank Teller
First Citizens Bank
04.2004 - 12.2010
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Streamlined teller operations for better workflow by implementing time-management strategies.
- Enhanced branch sales through cross-selling bank products and services to customers.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
Education
High School Diploma -
Carolina High School
Greenville, SC06.1989
Skills
- Communication Skills
- Customer Service Skills
- Time Management
- Problem Handling and Resolution
- Microsoft Office Efficiency
Timeline
Medical Receptionist
AnMed Health
09.2023 - Current
Guest Service Ambassador
AnMed Health
06.2020 - 10.2021
Senior Care Assistant
Foothills Retirement Community
06.2016 - 01.2020
Self-Employed Cleaning Business
Housekeeping
01.2011 - 07.2022
Bank Teller
First Citizens Bank
04.2004 - 12.2010
High School Diploma -
Carolina High School
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