STANLEY FLOWERS
Summerville
Summary
LINKS LinkedIn
Overview
5
5
years of professional experience
Work History
Desktop Support Technician
CORE4CE
03.2023 - Current
- Setup and install new IT equipment, i.e. computers, teleconference devices, and peripherals.
- Work with various systems and software such as Microsoft Entra, Defender and Endpoint to manage device behavior and compliance
- Obtain and evaluate information about new systems, peripherals and software technology.
- Managed end-user accounts and permissions, overseeing correct provisioning of access rights in accordance with security best practices and policies.
- Maintain system and peripheral inventory shipping logs
- Troubleshooting customer and corporate machines and creating documentation via JitBit ticketing system
System Administrator
Daimler Ladson
06.2022 - Current
- Troubleshooting software and application functionality such as Pulse Secure
- Microsoft Azure, Power BI -Troubleshooting hardware issues and organizing support tickets with manufactures -Escalating incidents per IT manager's direction -Maintaining asset pickup/receiving desk as IT service point -Reporting inventory to Litigation and security team - Configuring iOS devices (iPhone, iPad) - Contacting vendors for support
Customer Support Analyst
TEKSystems/MUSC Ladson
08.2021 - 06.2022
- Troubleshooting application software such as Cisco Any Connect, Citrix Receiver
- Epic Hyperspace -Configuring VOIP phones using the Avaya Workplace, Avaya Agent, and Five9 -Helping to organize user email accounts, recovering .pst files, showing user's how to assign delegates, creating KB's for Outlook workflows -Understanding how security groups work, applying proper security groups for access, manipulating some group policies to support security protocols -Handled 40-75 urgent issues regarding MUSC Health Technology via phone per day
Program
06.2021 - 09.2021
- Guided students in learning programming languages using gaming environments - Created daily lesson plans - Comprehended program languages: Python, C#, JavaScript, and LUA
Customer Support Analyst
South State Bank Ladson
03.2021 - 07.2021
- Troubleshoot hardware and application issues as it pertained to bank needs such as Citrix applications -Re-acclimated users to a new domain name server -Escalating incidents to Tier II agents by warm hand-off
Computer Networking Print
03.2018 - 01.2019
- Specialist, Duncan-Parnell Ladson, Scan/Print Production using Inkjet, Laser, and 3D print technology; minor troubleshooting - Ensured customer satisfaction; handled daily batch of transactions with no negative remarks in regard to product or payments - Upgrades from Microsoft 7 to 10 logged printer firmware upgrades - Created Excel spreadsheets to record project details
Education
Graduated -
Associate of Science - Computer Science
Midlands Technical College
05.2017
Associate of Science - Cybersecurity
Trident Technical College
05.2022
Skills
- Leadership
- Creativity
- Critical thinking and
- Problem solving
- Communication
- Effective Time
- Management
- Computer Skills
- Microsoft Excel
- Adaptability
- Customer Service
- Microsoft Office
- Ability to Work in a Team
- Ability to Work Under
- Pressure
- Fast Learner
- Ability to Multitask
- Communication Skills
- Linux
- Cyber Security
- JavaScript
- PROFILE
- I am currently seeking the opportunity to use my personal skills and knowledge
- To contribute to your organization Since completing my A Comptia certification
- In 2017, I was fortunate enough to continue my education, graduating with an
- Associates in Cyber security in May 2022 While living in Charleston, South Carolina, I
- Gained significant experience with Microsoft Active Directory for multiple domains
- Hardware/software, and network troubleshooting, various ticketing systems Thank
- You for considering me for this position, I look forward to working together
Timeline
Desktop Support Technician
CORE4CE
03.2023 - Current
System Administrator
Daimler Ladson
06.2022 - Current
Customer Support Analyst
TEKSystems/MUSC Ladson
08.2021 - 06.2022
Program
06.2021 - 09.2021
Customer Support Analyst
South State Bank Ladson
03.2021 - 07.2021
Computer Networking Print
03.2018 - 01.2019
Graduated -
Associate of Science - Computer Science
Midlands Technical College
Associate of Science - Cybersecurity
Trident Technical College
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